At a Glance
- Tasks: Deliver exceptional service and manage parcel deliveries for residents at Battersea Power Station.
- Company: Join Ethos Farm, a leader in extraordinary customer service experiences.
- Benefits: Enjoy paid holidays, uniform provided, and access to health and financial support.
- Other info: Great career development opportunities and a fun, inclusive work environment.
- Why this job: Be part of an iconic destination and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 21150 - 25850 £ per year.
About the destination
Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide an energetic, helpful, proactive and knowledgeable Parcel Service to residents so that they love where they live.
Key responsibilities
- Give residents an exceptional standard of service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Receive, process and distribute inbound and outbound parcels in a prompt and safe manner.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
- Required knowledge, skills, experience, and behaviours
- Ability to obtain a DBS Criminal Record Check.
- This role includes standing for prolonged periods of time, lifting, carrying, pushing and pulling and therefore you must be able to carry out these activities with ease.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience.
Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
We take pride in the fact that we’re always making a difference and adding value.
This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Our values are
- We work together We deliver the best for our clients, customers and each other
- We deliver extraordinary service We inspire and leave a brilliant impact
- We see opportunity We find solutions to exceed expectations
- We are inclusive and kind We value the contributions and part we all play
- We have fun We raise smiles and love what we do.
- Working here
- We’re a certified Great Place to Work ®
- You’ll be provided with a uniform at no cost to you
- You’ll get paid holiday
- There’s opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances
- We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.
We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.
Residential Concierge & Residential Parcel Service in Battersea employer: Battersea Academy for Skills & Employment
At Battersea Academy for Skills & Employment, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. Located in the vibrant Battersea Power Station area, we offer a supportive work culture with a range of benefits including private healthcare, an enhanced pension scheme, and generous holiday allowances. Our commitment to employee development is reflected in our engaging social activities and bonus schemes, making it a rewarding place to build your career.
Contact Details:
Battersea Academy for Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge & Residential Parcel Service in Battersea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Battersea Academy for Skills & Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Battersea Academy for Skills & Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Concierge & Residential Parcel Service in Battersea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Battersea Academy for Skills & Employment:Your cover letter is your chance to shine! Tell us why you want to work at Battersea Academy for Skills & Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Battersea Academy for Skills & Employment!
How to prepare for a job interview at Battersea Academy for Skills & Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
