Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, ensure excellent customer service, and manage store operations.
- Company: ME+EM, a luxury fashion brand focused on quality and customer experience.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in a luxury retail environment.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting career progression opportunities in a stylish and supportive atmosphere.
The predicted salary is between 25000 - 30000 £ per year.
The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results. Responsible for overseeing the store and team in the manager’s absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.
Responsibilities
- Leadership
- Act as the person in charge in the absence of the Manager.
- Be the second point of call for all people related issues within your store.
- Attend meetings in the absence of the manager.
- Understand the store target and relay this to the team.
- Delegate tasks in an appropriate manner and follow up their execution.
- Follow company procedures to report any maintenance issues in store promptly.
- Ensure the protection of confidential information to build trust.
- People Management
- Carry out daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Keep up to date with company policies within the handbook and ensure the team are complying.
- Customer
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long-lasting relationships with customers.
- Be aware of the importance of CRM.
- Carry out personal styling sessions with confidence.
- Promote where possible the omni channel experience.
- Confidently offer solutions to customer queries and complaints following the standards set by the Store Manager and company policies.
- Inform your store manager of customer queries.
- Product
- Ensure a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- System
- Understand the Elucid back office and be a super user for back-office processes.
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
Assistant Manager - ME + EM employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - ME + EM
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with ME+EM's ethos and values. This way, when you chat with potential employers, you can show them you're not just a fit for the role, but also for the brand.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for your interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in these areas. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ME+EM team. Let’s get you that job!
We think you need these skills to ace Assistant Manager - ME + EM
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch customer service. Share specific examples of how you've gone above and beyond to create a luxurious experience for customers in the past.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be stepping up in the manager's absence. Make sure to mention any leadership experiences you've had, whether it's training new staff or managing a team. We want to see how you can inspire and support others!
Demonstrate Your Brand Knowledge: We’re all about the brand vision at ME+EM. In your application, show us that you understand our ethos and how it aligns with your own values. Mention any relevant industry trends you’re aware of to prove you’re on the ball!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in ME+EM’s brand vision and ethos. Familiarise yourself with their latest collections and any recent news about the company. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed people or resolved conflicts. Highlight how you can motivate others and maintain team morale, especially in the absence of a manager.
✨Emphasise Customer Experience
Since providing a luxurious customer experience is key, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would handle customer queries and complaints, showcasing your problem-solving skills and commitment to service excellence.
✨Understand Omnichannel Retailing
Brush up on your knowledge of omnichannel retail strategies. Be prepared to discuss how you can promote this experience in-store and how it benefits both the customer and the business. Showing that you understand the role of retail in a broader context will set you apart.