At a Glance
- Tasks: Lead the studio experience, ensuring high energy and flawless execution of events.
- Company: Join One City at Battersea Power Station, a vibrant community-focused studio.
- Benefits: Earn up to £14/hr, enjoy unlimited classes, and clear career progression.
- Other info: Flexible shifts with opportunities for growth in a dynamic atmosphere.
- Why this job: Be the heartbeat of our studio, creating unforgettable experiences for every member.
- Qualifications: Experience in fast-paced environments and strong leadership skills required.
The predicted salary is between 12 - 14 £ per hour.
Location: Battersea Power Station
Pay: £12.80/hr (FOH shifts) | £14/hr (Lead shifts)
One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support; it requires focus on atmosphere and brand energy. You will split your time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You are responsible for the "live" environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
Key Responsibilities- First Impressions: Take full ownership of the new customer journey. You are responsible for ensuring every first-timer greeting and studio walkthrough is delivered at the highest level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership:
- Drive the Vibe: Take responsibility for the energy levels in the studio, ensuring they are aligned with the One City brand from open to close.
- Events & Collabs: Act as the lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence:
- Precision Standards: Conduct rigorous daily walkthroughs to ensure the studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks effectively to ensure the studio is always "performance-ready."
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
- Leadership Potential: You have experience in a fast-paced environment and are ready to take on more responsibility.
- Atmosphere Driven: You understand how to influence the energy of a room and keep a team motivated under pressure.
- Highly Organised: You enjoy the logistics of coordinating events and managing a busy floor.
- Kind & Authoritative: You give direct feedback with empathy and lead the team by example.
- Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; therefore, regular weekend work is required.
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- Unlimited One City classes: (Run City & Cycle City).
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
Studio Lead / Customer Experience - One City employer: Battersea Academy For Skills & Employment (Base)
One City is an exceptional employer located at the iconic Battersea Power Station, offering a vibrant work culture that prioritises high energy and customer experience. With competitive pay and unlimited access to classes, employees benefit from clear progression opportunities into management roles, all while being part of a dynamic team that thrives on creating an engaging atmosphere for members. Join us to lead the charge in delivering unforgettable experiences in a fast-paced environment where your leadership skills can truly shine.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City
✨Tip Number 1
Get to know the vibe of One City! Before your interview, pop by the studio and soak in the atmosphere. This will help you understand what they value and how you can contribute to that high-energy environment.
✨Tip Number 2
Show off your leadership skills! During your interview, share specific examples of how you've motivated a team or managed a busy environment. They want to see that you can drive the energy and keep things running smoothly.
✨Tip Number 3
Be ready to demonstrate your organisational skills. Think about how you would handle multiple tasks during a shift, like managing the smoothie bar while ensuring the studio is performance-ready. Bring those ideas to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the One City team and ready to take on the challenge.
We think you need these skills to ace Studio Lead / Customer Experience - One City
Some tips for your application 🫡
Show Your Energy:When writing your application, let your personality shine through! We want to see that high-energy vibe you’d bring to the studio. Use lively language and examples that reflect your passion for creating an amazing customer experience.
Highlight Your Leadership Skills:Make sure to showcase any leadership experience you have. Whether it’s managing a team or coordinating events, we want to know how you’ve taken charge in the past. Share specific examples that demonstrate your ability to motivate and inspire others!
Be Organised and Precise:Since this role requires a keen eye for detail, ensure your application is well-structured and free of errors. We appreciate clarity and precision, so make it easy for us to see why you’re the perfect fit for the Studio Lead position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know the Brand Vibe
Before your interview, dive deep into One City's brand values and atmosphere. Understand how they create energy in their studio and think about how you can contribute to that vibe. This will help you align your answers with what they're looking for.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've led a team or managed a busy environment. Highlight how you kept the energy high and maintained a positive atmosphere, as this role is all about driving the vibe in the studio.
✨Be Ready for Scenario Questions
Expect questions about handling customer feedback and managing on-the-spot issues. Think of specific scenarios where you’ve successfully dealt with challenges in a fast-paced setting, showcasing your problem-solving skills and ability to maintain service quality.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating events and managing a busy floor, be prepared to discuss how you stay organised under pressure. Share strategies you use to keep everything running smoothly, especially during peak times.
