“ENDEAVOUR THROUGH ADVERSITY”
Job Title: Store Supervisor
Reports to: Store Manager
Location: Battersea Power Station
Contract: Permanent Part Time 15 hours Fully Flexible Weekend Position
About the Role
ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Battersea Power Station.
This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.
You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.
Key Responsibilities
- Lead by example, delivering excellent customer service and a positive in-store experience.
- Motivate and guide the team to achieve sales and performance targets.
- Support daily store operations, including opening and closing duties, cash handling and stock management.
- Assist with product presentation and visual merchandising to maintain brand standards.
- Manage and resolve customer queries professionally and efficiently.
- Work collaboratively with the Store Manager on commercial decisions and operational improvements.
- Ensure compliance with health and safety regulations and company procedures.
- Maintain a clean, organised, and welcoming sales environment.
- Demonstrate strong product knowledge and enthusiasm for the brand.
About You
- Proven experience in a supervisory or senior sales role within premium or performance retail.
- Excellent communication and leadership skills.
- Ability to work flexibly, including evenings, weekends, and bank holidays.
- Commercial awareness and a proactive attitude.
- Strong organisational and multitasking abilities. Confidence using POS systems and basic MS Office.
Desirable but not essential:
- Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
- Experience handling VIP or high-value customers.
- Personal interest in outdoor pursuits, fitness, adventure.
In Return
- Be part of a passionate, high-performing retail team during an exciting new launch.
- Competitive hourly rate.
- ThruDark kit vouchers throughout the contract.
- All the latest tech & software you need to perform your role.
- Enhanced pension scheme.
- Supportive and inclusive workplace culture.
Our Commitment
- We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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Store Supervisor - ThruDark employer: Battersea Academy for Skills & Employment (BASE)
At Battersea Power Supplies Museum and Gift Shop, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. Our team members enjoy opportunities for personal and professional growth while engaging with visitors in a unique cultural setting. With competitive benefits and a supportive environment, we are committed to making your experience both meaningful and rewarding.
Contact Details:
Battersea Academy for Skills & Employment (BASE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor - ThruDark
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Battersea Academy for Skills & Employment (BASE), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Battersea Academy for Skills & Employment (BASE)!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Battersea Academy for Skills & Employment (BASE), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Battersea Academy for Skills & Employment (BASE) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Battersea Academy for Skills & Employment (BASE) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Battersea Academy for Skills & Employment (BASE)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
