Store Manager - ThruDark

ThruDark is recruiting for a Store Manager to support the launch and operation of our new store at Battersea Power Station. As the Store Manager, you will be responsible for the overall performance and day‑to‑day operation of the store. You will lead, inspire, and develop your team to deliver exceptional customer service while driving strong commercial results. Acting as a brand ambassador for ThruDark, you will ensure the store reflects the company’s high standards, values, and identity at all times. You will take full ownership of Health & Safety compliance within the store, ensuring a safe environment for customers, colleagues, and visitors. Using your strong leadership skills, product knowledge, and commercial awareness, you will create a high‑performing store environment while maintaining operational and safety excellence.

Responsibilities

• Lead by example, delivering outstanding customer service and setting clear expectations for the team
• Recruit, develop, coach, and motivate the store team to consistently perform at a high level
• Maintain a strong and visible presence on the shop floor, actively engaging with customers
• Drive commercial performance, ensuring sales targets and KPIs are met or exceeded
• Represent and promote the ThruDark brand and core values of Humility, Unity, and Integrity in all interactions
• Take full responsibility for Health & Safety compliance, ensuring all legal, regulatory, and company standards are met at all times
• Conduct regular Health & Safety checks, risk assessments, and audits, ensuring actions are followed up and completed
• Ensure all team members are fully trained and compliant with Health & Safety procedures and safe working practices
• Oversee stock management processes, including inventory accuracy, replenishment, and safe handling of stock
• Ensure store visual merchandising and presentation standards are consistently upheld in line with brand guidelines and safety requirements
• Manage all operational processes, including rotas, payroll accuracy, daily briefings, and back‑of‑house organisation
• Handle customer complaints, incidents, and escalations professionally and in line with company procedures
• Complete opening and closing procedures, including cash handling, security, and reconciliation
• Analyse store performance data to identify opportunities for commercial growth, operational improvements, and risk reduction
• Ensure compliance with all company policies, legal requirements, and employment legislation
• Work closely with the Retail Manager to support wider retail strategies and upcoming initiatives

About you

• Proven experience in a Store Manager or senior retail leadership role
• Strong leadership, communication, and interpersonal skills
• Strong Visual merchandising skills
• Sound knowledge of retail Health & Safety requirements and compliance standards
• Commercially focused with a strong understanding of retail KPIs, stock management, and store operations
• Highly organised with excellent multitasking and problem‑solving abilities
• Flexible to work evenings, weekends, and bank holidays as required
• Confident using MS Office, POS systems, and retail technology
• Proactive, accountable, and able to thrive in a fast‑paced retail environment
• Passion for quality, functionality, and performance‑led products.

Desirable but not essential

• Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
• Experience handling VIP or high‑value customers.
• Personal interest in outdoor pursuits, fitness, adventure.

In Return

• Be part of a passionate, supportive, and driven team
• ThruDark kit vouchers throughout the year
• Access to the latest technology and software to support your role
• Enhanced pension scheme

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.