At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and operational performance.
- Company: Join Ethos Farm, a vibrant community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Work in a supportive environment with great career progression potential.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong communication skills and confidence with IT systems required.
The predicted salary is between 30000 - 40000 £ per year.
- Ethos Farm
- Role Purpose
The primary purpose of this role is to provide visible, energetic, proactive and engaging management of your team to enable the delivery of exceptional and consistent standards of service, operational performance and team engagement.
Key Responsibilities
- Provide pro‑active line management of your team and first line response to operational situations.
- Be visible to your team and residents as one of the on‑shift Residential Concierge provision.
- Manage the deployment and rotation of your team on‑shift to ensure team wellbeing and to meet operational needs, in collaboration with the Team Leader Support.
- Work as part of the operational team, delivering service to residents and conducting functional job tasks; also cover team members as required during breaks and other situations that require flexibility.
- Provide support and care for your team so that they feel valued.
- Provide feedback and recognition so that team members know how they’re performing.
- Provide coaching and direction to team members to help them improve their performance where required so that every individual can deliver exceptional and consistent standards of service and operational performance.
- Complete regular performance check‑ins, one‑to‑one, and personal development conversations to support the development of individuals in your team and manage under performance where required.
- Complete all line management and administration activities for your team of direct reports including Return to Work interviews, investigations, training completion etc.
- Ensure team members are up to date and confident to deliver processes consistently and in line with documented operating procedures.
- Conduct audits and close‑out action to ensure that the environment is safe, clean, today and well maintained for residents and team members.
- Help team members to understand expectations, changes to operations, and the reason for decisions.
- Work with the client and other service partners across the estate to resolve challenges, share best practice, and implement improvements.
- Be solutions focused and take accountability for resolving team challenges and operational challenges.
- Required knowledge, skills, experience, and behaviours
- Confidence using IT equipment and systems, for example laptop, tablet, phone, diary, email, access.
- Working hours
The contract is 40 hours per week, working Mon‑Fri with some flexibility to work weekends as required.
Shift times are 9:00 – 18:00 inclusive of a 1‑hour unpaid break, with some flexibility around start/finish times.
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Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge Team Manager - Ethos Farm
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Battersea Academy For Skills & Employment (Base). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Battersea Academy For Skills & Employment (Base)
Don't be shy about reaching out to Battersea Academy For Skills & Employment (Base) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residential Concierge Team Manager - Ethos Farm
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Battersea Academy For Skills & Employment (Base) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
