At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading luxury skincare retailer with a vibrant team culture.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be a skincare ambassador and help customers feel their best every day.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Luxury Skincare Advisor | Space NK
- Reports to: Store Manager, Assistant Manager, Supervisor, Keyholder
- Reports: None
Main Purpose of the Role
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach.
With passion and enthusiasm, they are an ambassadorfor the brand, specialising in luxury skincare.
They must aim to deliver
- Our Brand Vision and Mission by living ourbrand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
Main Responsibilities
- Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a ‘customer first’ experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on ourluxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxuryskincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxuryskincare brands
- KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N. dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
- Team
- Fully embraces the team effort and takes pride in achieving a common goaldemonstrating the ‘We Are One Team’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcomingand approachable store environment
- Passionate about maintaining own up to date product knowledge on luxuryskincare, and sharing this knowledge by scheduling training sessions for all teammembers
- Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a ‘customer first’ experience
- Ability to understand store targets and KPI’s
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
- #J-18808-Ljbffr
Luxury Skincare Advisor - Space NK employer: Battersea Academy for Skills & Employment (BASE)
At Battersea Power Supplies Museum and Gift Shop, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. Our team members enjoy opportunities for personal and professional growth while engaging with visitors in a unique cultural setting. With competitive benefits and a supportive environment, we are committed to making your experience both meaningful and rewarding.
Contact Details:
Battersea Academy for Skills & Employment (BASE) Recruitment Team
