At a Glance
- Tasks: Lead the customer experience in a vibrant studio environment and manage events.
- Company: One City, a dynamic fitness studio at Battersea Power Station.
- Benefits: Competitive pay, unlimited classes, and clear career progression opportunities.
- Other info: Flexible shifts with weekend work; perfect for those who thrive on energy.
- Why this job: Be the energy driver in a fast-paced studio and make a real impact.
- Qualifications: Experience in fast-paced environments and strong leadership skills.
The predicted salary is between 12 - 14 £ per hour.
One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support; it requires focus on atmosphere and brand energy. You will split your time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You are responsible for the "live" environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
Key Responsibilities
- First Impressions: Take full ownership of the new customer journey. You are responsible for ensuring every first-timer greeting and studio walkthrough is delivered at the highest level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership:
- Drive the Vibe: Take responsibility for the energy levels in the studio, ensuring they are aligned with the One City brand from open to close.
- Events & Collabs: Act as the lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence:
- Precision Standards: Conduct rigorous daily walkthroughs to ensure the studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks effectively to ensure the studio is always "performance-ready."
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
Are You the One? What we’re looking for:
- Leadership Potential: You have experience in a fast-paced environment and are ready to take on more responsibility.
- Atmosphere Driven: You understand how to influence the energy of a room and keep a team motivated under pressure.
- Highly Organised: You enjoy the logistics of coordinating events and managing a busy floor.
- Kind & Authoritative: You give direct feedback with empathy and lead the team by example.
The Logistics
- Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; therefore, regular weekend work is required.
Why One City?
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- Unlimited One City classes: (Run City & Cycle City).
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
Studio Lead / Customer Experience - One City in London employer: Battersea Academy For Skills & Employment (Base)
One City is an exceptional employer located at the iconic Battersea Power Station, offering a vibrant work culture that prioritises high energy and customer experience. With competitive pay and unlimited access to classes, employees benefit from clear progression opportunities into management roles, all while being part of a dynamic team that thrives on creating an engaging atmosphere for members. Join us to lead the way in delivering unforgettable experiences and be part of a community that values both personal and professional growth.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out One City's social media and website. Understanding their brand energy will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your first impressions! Since you'll be responsible for welcoming new customers, think about how you can make those greetings memorable. A warm smile and a confident introduction can set the tone for your future role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or managed a busy environment. Highlighting your experience in fast-paced settings will demonstrate that you're the right fit for the Studio Lead position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Studio Lead / Customer Experience - One City in London
Some tips for your application 🫡
Show Your Energy:When writing your application, let your personality shine through! We want to see that high-energy vibe you’d bring to the studio. Use lively language and examples that reflect your passion for creating an amazing customer experience.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with our Studio Lead role. Mention specific experiences where you've driven atmosphere or led a team, as this will show us you understand what we're looking for.
Be Clear and Concise:While we love enthusiasm, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and how they relate to the responsibilities of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the One City community!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know the Brand Vibe
Before your interview, dive deep into One City's brand and atmosphere. Understand their values and how they create a high-energy environment. This will help you align your answers with what they’re looking for in a Studio Lead.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams in fast-paced environments. Highlight your ability to motivate others and maintain energy levels, as this is crucial for the role. Use the STAR method to structure your responses.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer interactions, especially first impressions. Prepare to discuss how you would ensure a welcoming atmosphere and manage feedback effectively during your shifts.
✨Demonstrate Organisational Skills
Since the role involves managing events and ensuring operational excellence, be prepared to talk about your organisational strategies. Share how you prioritise tasks and keep everything running smoothly, especially during busy times.
