At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with opportunities for growth and community involvement.
- Why this job: Be part of a creative team that values diversity and makes a positive impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem‐solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 18 hours per week and operates an on‐site working pattern. The successful candidate will have flexible availability.
What's on offer:
- Up to 50% product discount and bi‐annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‐house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging play an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.
Retail Consultant -Aesop in London employer: Battersea Academy For Skills & Employment (Base)
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive through professional development and career advancement opportunities. With a commitment to sustainability and community engagement, Aesop offers unique benefits such as generous product discounts, wellness initiatives, and matched giving programs, making it an attractive place for individuals seeking meaningful and rewarding employment in the retail sector.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant -Aesop in London
✨Tip Number 1
Get to know Aesop's values and products inside out. When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or in front of a mirror. We want to see how you engage and listen to customers, so make sure you can demonstrate that empathy and understanding.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of times when you’ve contributed to a team or solved a problem. We love hearing about how you’ve made a positive impact in previous roles!
✨Tip Number 4
Don’t forget to ask questions during your interview! Show us your curiosity about the role and the company. It’s a great way to demonstrate your interest and helps us see how you think.
We think you need these skills to ace Retail Consultant -Aesop in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable.
Highlight Teamwork Skills:We love a good team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This shows us that you can contribute positively to our inclusive environment.
Be Authentic and Reflective:Don’t be afraid to show your true self in your application. Reflect on your experiences and how they’ve shaped your understanding of empathy and inclusivity. We’re looking for genuine individuals who can connect with diverse perspectives.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our Aesop family!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you are genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight situations where you used empathy to understand their needs and how you contributed to a positive experience. This aligns perfectly with Aesop's focus on intentional interactions and exceptional customer service.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to team success or helped resolve conflicts. This will demonstrate your ability to work harmoniously within a diverse team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, professional development opportunities, or their approach to sustainability. This shows your genuine interest in the role and helps you assess if Aesop is the right fit for you.
