Residential Property Manager (BPSEM Estates Manager) in London

The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings. This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery.

KEY RESPONSIBILITIES

• Property & Portfolio Management
  • Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction.
  • Implement asset management strategies to protect and enhance value.
  • Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs.
  • Conduct regular site inspections to ensure compliance with health, safety and operational standards.
• Lease Management & Compliance
  • Interpret and support residential leases, tenancy agreements and associated documentation.
  • Advise internal stakeholders on lease obligations, covenants and landlord responsibilities.
  • Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations).
  • Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable).
• Legal, Disputes & Tribunal Management
  • Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges.
  • Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination.
  • Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution.
  • Manage forfeiture processes, possession proceedings and enforcement of covenants where required.
  • Maintain detailed documentation to support legal proceedings and ensure audit compliance.
• Financial Management
  • Oversee residential budgets, service charge expenditure and financial performance of the portfolio.
  • Monitor arrears and implement recovery strategies in conjunction with the managing agents.
  • Review and approve major expenditure and ensure value for money.
  • Support long-term financial planning (e.g. reserve funds, capital works programmes).
• Stakeholder Management
  • Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents.
  • Handle escalated resident complaints and sensitive issues professionally and efficiently.
  • Provide clear reporting to senior leadership on operational, legal and financial performance.
  • Build strong relationships to support community engagement and reputation management.
• Health, Safety & Compliance
  • Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements.
  • Oversee risk assessments, audits and remedial actions.
  • Ensure managing agents and contractors operate in line with regulatory and company standards.

SKILLS AND EXPERIENCE

• Essential
  • Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting).
  • Strong working knowledge of residential leases, service charges and landlord/tenant legislation.
  • Proven experience handling tribunal cases, legal disputes and enforcement actions.
  • Ability to interpret legal documents and liaise effectively with legal advisors.
  • Excellent stakeholder management and negotiation skills.
  • Strong financial literacy relating to service charges and property budgets.
• Desirable
  • Professional qualification (e.g. IRPM, ARMA, RICS or equivalent).
  • Experience working within large-scale developments.
  • Knowledge of building safety legislation (e.g. Building Safety Act where applicable).

COMPETENCIES

• Commercially minded with strong risk awareness.
• Detail-oriented with excellent documentation and case preparation skills.
• Resilient and confident in managing complex or contentious situations.
• Strong organisational and prioritisation abilities.
• High level of professionalism when dealing with residents and stakeholders.

KEY INTERFACES

• Asset Management Team
• Legal Counsel / External Lawyers
• Managing Agents
• Residents & Leaseholders
• Finance Team

SUCCESS MEASURES

• Effective resolution of disputes and tribunal outcomes.
• Compliance with legal and regulatory requirements.
• Strong financial performance (service charge and arrears control).
• High resident satisfaction and retention.
• Efficient management of managing agents.

BEHAVIOURS:

• Shares and continually demonstrates BPS's company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
• Reliable, punctual and organised.
• Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
• Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

BENEFITS INCLUDE:

• Private Healthcare
• Enhanced Pension - 10% Employer Contribution
• Life Assurance - x4 annual salary
• Holiday: 25 days per year, plus bank holidays (additional day for each years service, capped at 3)