At a Glance
- Tasks: Drive the Land Train, ensuring a safe and friendly experience for all visitors.
- Company: Join Ethos Farm at the iconic Battersea Power Station.
- Benefits: Earn £13.85 per hour, enjoy paid holidays, and access great perks.
- Other info: Flexible hours, opportunities for overtime, and a fun work environment.
- Why this job: Be part of an exciting team enhancing guest experiences in a vibrant location.
- Qualifications: Friendly attitude and passion for customer service; driving licence is a plus.
The predicted salary is between 13.85 - 13.85 £ per hour.
Overview
Job title: Experience Team – Land Train Driver Reports to Guest Services Team Manager Location: Circus Rd W, Nine Elms, London SW11 8DD Pay: £13.85 per hour
Working hours
Contract: 20–24 hours per week, Monday to Sunday Start time: 11:00, End time: 15:00 Overtime opportunity in Guest Services subject to operational demand.
About the destination
Battersea Power Station is an iconic Grade II* listed building.
Local spaces are being brought back to life as one of the most exciting and innovative mixed‑use neighbourhoods in the world.
A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
Role purpose
The primary purpose of this role is to safely and professionally operate the Land Train, a low‑speed electric visitor transport service operating on a fixed route within Battersea Power Station.
The Land Train Driver is responsible for delivering a friendly, reliable and safety‑focused service, ensuring strict adherence to operational procedures, designated routes and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.
Overarching objectives
To safely and professionally operate the Land Train… To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests and those with mobility needs.
To ensure full compliance with operational procedures, safety standards and site regulations while representing Guest Services in a highly visible, guest‑facing role.
Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs and approaching them proactively and energetically.
Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
Being punctual.
Keeping yourself informed with information and completing all company trainings.
Key responsibilities
- Operate the Land Train safely on the designated route and approved stops only.
- Complete all pre‑operation and post‑operation checks.
- Adhere strictly to speed limits (maximum 4 mph; 1 mph at speed bumps) and pedestrian‑zone safety requirements.
- Assist passengers with boarding and disembarking, offering additional support to those who need it.
- Maintain clear communication with Security, Site Control and Duty Managers during operation.
- Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
- Suspend operations when required due to safety, weather or footfall conditions.
- Uphold excellent customer service standards at all times.
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
- Helping keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Assisting the Guest Service Team in their duties.
- Required knowledge, skills, experience and behaviours
- Friendly and approachable communicator who loves talking to and helping customers.
- Willingness and the skill set to learn about the location and the Power Station’s heritage.
- A passion for customer service and connecting with customers, tourists & the local community.
- An enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs.
- Results oriented and a desire to achieve high quality guest service standards consistently.
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
- Driver’s licence desirable but not required.
- About Ethos Farm
We put people at the heart of every great experience.
Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
We take pride in the fact that we’re always making a difference and adding value.
This means that we go above and beyond to provide our customers, clients and our colleagues with an exceptional experience.
Our values are
We work together We deliver the best for our clients, customers and each other We deliver extraordinary service We inspire and leave a brilliant impact We see opportunity We find solutions to exceed expectations We are inclusive and kind We value the contributions and part we all play We have fun We raise smiles and love what we do.
Working here
We’re a certified Great Place to Work ® You’ll be provided with a uniform at no cost to you You’ll get paid holiday There’s opportunity to work overtime subject to operational demand We offer award winning learning and development to all our people You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances We run numerous recognition schemes and team events.
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Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Land Train Driver - Ethos Farm in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Battersea Academy For Skills & Employment (Base) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Battersea Academy For Skills & Employment (Base) and let us see your personality shine through!
We think you need these skills to ace Land Train Driver - Ethos Farm in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Battersea Academy For Skills & Employment (Base).
Get Familiar with Our Brand:Before applying, take some time to learn about Battersea Academy For Skills & Employment (Base) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Battersea Academy For Skills & Employment (Base).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Battersea Academy For Skills & Employment (Base) will surely appreciate.
