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- Tasks: Provide top-notch customer service and showcase Genesis products to potential buyers.
- Company: Join Genesis Motors, a premium automotive brand under Hyundai, known for innovation.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a revolutionary brand and help shape the future of luxury automotive experiences.
- Qualifications: A-levels or experience in hospitality/luxury retail; strong communication skills required.
- Other info: Exciting events and a collaborative team atmosphere await you!
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Genesis Experience Lead
Full Time – Location: Battersea Power Station
Job Purpose
To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
About us
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son‐Nim philosophy ensures each pros. Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models – with a focus on our electric 3 model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities
- You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Present the Brand and Products to potential customers and people interested in the brand.
- Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
- Provide professional, courteous service to customers in studio.
- You ensure cleanliness and order in the daily operation in the studio.
Personal Specification
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B (desirable)
- Outstanding communication skills
- Multitasking ability
- Excellent communication skills
- Ability to deliver a best-in-class customer service
Core Values (The Hyundai Way)
- Customer (Safety & Quality, Tenacity)
- Challenge (Progress, Agility)
- Collaboration (Alignment, Resilience)
- People (Diversity & Inclusion, Expertise)
- Globality (Integrity, Data Driven Thinking)
Brand Ambassador-Genesis Motors (Hyundai) in London employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador-Genesis Motors (Hyundai) in London
✨Tip Number 1
Get to know the brand inside out! Research Genesis Motors and their unique offerings. This will help you connect with potential customers and show that you're genuinely interested in what they have to offer.
✨Tip Number 2
Practice your communication skills! As a Brand Ambassador, you'll need to engage with customers effectively. Try role-playing scenarios with friends or family to boost your confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Attend events related to the automotive industry or luxury retail. Meeting people in the field can open doors and give you insights into what makes a successful Brand Ambassador.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for the role. Make sure to highlight your customer service experience and any relevant skills that align with the Genesis brand values.
We think you need these skills to ace Brand Ambassador-Genesis Motors (Hyundai) in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Genesis Motors shine through. We want to see how much you care about the brand and its values. Share any personal experiences or connections you have with the automotive world to make your application stand out!
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Brand Ambassador role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis Motors thoroughly. Understand their values, product range, and what sets them apart in the automotive industry. This will not only impress your interviewers but also help you align your answers with their brand philosophy.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to multitask and handle various customer needs, as this will resonate well with the role's requirements.
✨Demonstrate Your Team Spirit
Collaboration is crucial in this role. Be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team success, especially in high-pressure situations, as this aligns with the core values of collaboration and resilience.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if Genesis is the right fit for you.
