At a Glance
- Tasks: Lead the Box Office team to create an unforgettable visitor experience at a world-class exhibition.
- Company: Join a dynamic team at the iconic Battersea Power Station in London.
- Benefits: Competitive pay, full-time hours, and a vibrant work environment.
- Other info: Opportunity for career growth in a fast-paced, engaging setting.
- Why this job: Be part of an exciting cultural event and enhance your leadership skills.
- Qualifications: Experience in box office operations and strong team management skills required.
The predicted salary is between 37752 - 37752 £ per year.
We are immensely excited to bring our next exciting NEON production to life in London at the iconic Battersea Power Station. You’ll play an instrumental role in creating an outstanding visitor experience for our guests to the Ramses and the Pharaoh’s Gold exhibition, the only UK stop on a world tour featuring genuine Egyptian artefacts from the reign of Ramses.
Responsibilities
- The Box Office Supervisor is responsible for overseeing the effective operation of ticketing and visitor entry services, ensuring teams are fully supported and equipped to deliver consistently high standards of customer service.
- Central to this role is the line management of the Box Office team, including supervising daily activities, setting expectations, monitoring performance, and supporting staff development to drive both individual and team success.
- The Supervisor fosters a positive, motivated working environment that contributes to high morale and strong ticket sales performance.
- They lead by example in managing visitor enquiries with professionalism and confidence, ensuring all guests receive a welcoming, efficient, and well-organised service.
- A key aspect of this role is the ability to respond effectively in a fast-paced and dynamic environment.
- The Supervisor must demonstrate strong problem-solving skills, sound judgement, and adaptability in time-critical situations, always ensuring smooth operations.
- The role also requires a proactive and strategic approach, with a focus on continuous improvement and the ability to identify and implement solutions as challenges arise.
Qualifications and Experience
- Experience in theatre, museum, gallery, event or attraction box office operations with strong leadership skills and the ability to motivate a team.
- Experience overseeing Box Office operations within a comparable venue or live event environment.
- Proven leadership experience in a supervisory or managerial role, including team coordination, performance management, and staff development.
- Strong decision-making skills with the ability to lead responses to incidents in real time, maintaining composure and ensuring effective resolution under pressure.
- Track record of driving high standards of customer service, managing complex enquiries, and supporting team members in delivering exceptional customer experiences.
- Excellent communication skills, with the ability to convey information clearly and professionally to both customers and staff across in-person and written channels.
- Experience managing administrative processes, including oversight of accurate sales reporting, financial reconciliation, and compliance with internal procedures.
- Advanced proficiency in Microsoft Office, particularly Excel, with the ability to analyse data and support operational decision-making.
- Desirable: experience overseeing or implementing ticketing systems, including familiarity with the Fever platform.
Working Arrangements
- 40 hours per week – 5 x 8 hour shifts – Monday to Sunday
- £18.15 (PH)
- 40 Hours Per Week Contract: Full-time, Fixed Term (until 3rd January 2027)
- Location: Battersea Power Station, London
- Reports to: Box Office Manager
Box Office Supervisor- NEON in London employer: Battersea Academy For Skills & Employment (Base)
As a Box Office Supervisor at our vibrant NEON production in the iconic Battersea Power Station, you will be part of a dynamic team dedicated to delivering an exceptional visitor experience. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities for leadership and skill enhancement in a fast-paced environment. With a focus on high standards of customer service and a commitment to employee well-being, we provide a unique and rewarding workplace that celebrates creativity and collaboration.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Supervisor- NEON in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes them tick and be ready to share how your skills can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines. Mock interviews with friends can help you nail this!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Box Office Supervisor- NEON in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating an outstanding visitor experience at our NEON production. Share why this opportunity speaks to you and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the Box Office Supervisor role. Highlight your relevant experience in ticketing and customer service, and don’t forget to mention any leadership roles you've had. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know Your Stuff
Make sure you’re familiar with the NEON production and the Ramses exhibition. Research the artefacts and the overall visitor experience they aim to create. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about times when you motivated your team or resolved conflicts. This is crucial for the Box Office Supervisor role, so be ready to discuss your approach to team management.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you had to think on your feet and resolve issues quickly. The interviewers will want to see that you can maintain composure under pressure, so have a few stories ready that highlight your decision-making skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Whether it’s in person or in writing, strong communication is key. You might even want to prepare a few questions to ask them, showing that you’re engaged and interested in the role.
