At a Glance
- Tasks: Engage museum visitors and manage retail operations in a vibrant cultural venue.
- Company: Battersea Power Supplies Museum and Gift Shop, a hub of creativity and history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for creative engagement.
- Other info: Be part of exciting events and workshops in a historic London landmark.
- Why this job: Join a team that celebrates art, culture, and community while making a real impact.
- Qualifications: Two years of retail experience and strong customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a friendly, motivated and customer-focused Retail and Museum Assistant Manager to join our team in Battersea Power Station, London. This role combines museum visitor engagement with retail responsibilities and would suit someone with previous experience of working in a museum, gallery or cultural venue. Strong sales skills in a retail/cultural environment are essential.
Key Responsibilities
- Provide a welcoming and professional experience for museum visitors
- Warmly engage customers in the museum shop, demonstrate deep product knowledge and upsell where appropriate
- Process sales transactions and fulfil online orders where necessary
- Answer visitor enquiries and share information about the museum, events and promotions
- Facilitate monthly events hosted by a variety of visiting artists, designers and makers including craft workshops and studio pop-ups
- Maintain high visual merchandising standards
- Receive and process deliveries, adding new stock to inventory
- Maintain an organised stock room, assisting with stock management and shop floor replenishment
- Compile daily trade reports and share with colleagues and management
- Carry out delegated tasks with accuracy
- Carry out opening/closing and assist with waste disposal as required
Essential Requirements
- Minimum two years retail experience, using POS systems eg. Lightspeed and Shopify, in a customer‑facing environment
- Professional, approachable and confident dealing with museum visitors & customers
- Ability to work weekends
- Excellent interpersonal skills
- Excellent communication skills with visitors, colleagues and management
- Ability to contribute to a positive work environment
- Ability to work collaboratively as part of a team and also independently
- Experience in visitor engagement or public‑facing roles
Desirable
- Experience in a retail operation of a museum, gallery or cultural venue
- Interest in museums, arts and culture, as well as in creative retail and artisanal products.
- Open to sharing ideas with the buying/events team on new products and workshops that could be hosted in–store.
- Experience in fulfilling online orders
About Us
Located in Turbine Hall A, Battersea Power Supplies Museum and Gift Shop offers a unique insight into the Power Station’s remarkable story. The museum traces its journey from pioneering electricity supplier to cultural icon, highlighting the vision, innovation and collaboration behind its transformation into one of London’s most vibrant destinations. An enduring symbol of London’s industrial heritage and architectural ambition, Battersea Power Station continues to evolve. This spirit of reinvention is reflected in the gift shop, where a stylishly curated collection celebrates its rich history and dynamic design impact. From books and prints to homewares, souvenirs and wearables, each item is thoughtfully selected from some of London’s and the UK’s most exciting artists, designer‑makers and independent brands. The museum holds monthly craft workshops and studio pop‑up events, establishing itself as a growing creative hub within London’s vibrant art scene.
Location: Battersea Power Station, London
Type: Part-time / Permanent
Salary: Competitive
Battersea Power Supplies Museum and Gift Shop- Assistant Manager in London employer: Battersea Academy For Skills & Employment (Base)
Battersea Power Supplies Museum and Gift Shop is an exceptional employer, offering a vibrant work environment that blends retail and cultural engagement in the heart of London. With a focus on employee growth, we provide opportunities to participate in creative events and workshops, fostering a collaborative atmosphere where your ideas can flourish. Join us to be part of a team that values customer experience and celebrates London's rich artistic heritage.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Battersea Power Supplies Museum and Gift Shop- Assistant Manager in London
✨Tip Number 1
Get to know the museum and shop inside out! Familiarise yourself with the exhibits, products, and upcoming events. This way, when you chat with visitors or customers, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Practice your sales pitch! Think about how you can upsell products in a friendly way. Whether it’s suggesting a book that complements an exhibit or a souvenir that captures the essence of the Power Station, being confident in your recommendations can really boost sales.
✨Tip Number 3
Network like a pro! Connect with other staff members and artists involved in the monthly events. Building relationships can lead to collaborative ideas for workshops or new products, which not only enhances the visitor experience but also shows your initiative.
✨Tip Number 4
Don’t forget to showcase your personality! Being approachable and friendly is key in a customer-facing role. Smile, engage with visitors, and make them feel welcome. A positive attitude can turn a casual visit into a memorable experience, encouraging repeat visits.
We think you need these skills to ace Battersea Power Supplies Museum and Gift Shop- Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Museums:When writing your application, let us know why you're excited about working in a museum environment. Share any experiences you've had that connect you to the arts and culture scene, as this will help us see your genuine interest in the role.
Highlight Your Retail Experience:Make sure to detail your previous retail experience, especially if it’s in a cultural venue. We want to see how your strong sales skills and customer engagement can contribute to our team at Battersea Power Supplies.
Be Personable and Professional:Since this role involves engaging with visitors, your application should reflect your friendly and approachable nature. Use a warm tone and demonstrate your excellent communication skills throughout your written application.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. And remember, apply through our website for the best chance!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know Your Stuff
Make sure you brush up on the history of Battersea Power Station and its transformation into a cultural icon. Familiarise yourself with the types of products sold in the shop and be ready to discuss how you can engage visitors with your knowledge.
✨Show Off Your Sales Skills
Prepare examples of how you've successfully upsold products or enhanced customer experiences in previous roles. Think about specific situations where your sales techniques made a difference, as this will demonstrate your strong retail background.
✨Engage with Enthusiasm
During the interview, showcase your passion for museums and culture. Be ready to share ideas on how to enhance visitor engagement and contribute to events. This will show that you're not just looking for a job, but that you genuinely care about the role and the museum's mission.
✨Team Player Vibes
Highlight your ability to work collaboratively. Share examples of how you've contributed to a positive team environment in past roles. This is key, as the role requires working closely with colleagues to create a welcoming atmosphere for visitors.
