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- Tasks: Drive the Land Train, ensuring a safe and friendly experience for all visitors.
- Company: Join Ethos Farm at the iconic Battersea Power Station.
- Benefits: Earn ÂŁ13.85 per hour, enjoy paid holidays, and access great perks.
- Why this job: Be part of an exciting team creating memorable experiences for guests.
- Qualifications: Friendly attitude and passion for customer service are key.
- Other info: Flexible hours with opportunities for overtime and professional development.
The predicted salary is between 11 - 16 ÂŁ per hour.
Overview
Location: Circus Rd W, Nine Elms, London SW11 8DD
Pay: ÂŁ13.85 per hour
Working hours Contract: 20–24 hours per week, Monday to Sunday
Start time: 11:00, End time: 15:00
Overtime opportunity in Guest Services subject to operational demand.
About the destination
Battersea Power Station is an iconic Grade II* listed building. Local spaces are being brought back to life as one of the most exciting and innovative mixed‑use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
Role purpose
The primary purpose of this role is to safely and professionally operate the Land Train, a low‑speed electric visitor transport service operating on a fixed route within Battersea Power Station. The Land Train Driver is responsible for delivering a friendly, reliable and safety‑focused service, ensuring strict adherence to operational procedures, designated routes and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.
Overarching objectives
- To safely and professionally operate the Land Train.
- To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests and those with mobility needs.
- To ensure full compliance with operational procedures, safety standards and site regulations while representing Guest Services in a highly visible, guest‑facing role.
- Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs and approaching them proactively and energetically.
- Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
- Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
- Being punctual.
- Keeping yourself informed with information and completing all company trainings.
Key responsibilities
- Operate the Land Train safely on the designated route and approved stops only.
- Complete all pre‑operation and post‑operation checks.
- Adhere strictly to speed limits (maximum 4 mph; 1 mph at speed bumps) and pedestrian‑zone safety requirements.
- Assist passengers with boarding and disembarking, offering additional support to those who need it.
- Maintain clear communication with Security, Site Control and Duty Managers during operation.
- Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
- Suspend operations when required due to safety, weather or footfall conditions.
- Uphold excellent customer service standards at all times.
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
- Helping keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Assisting the Guest Service Team in their duties.
Required knowledge, skills, experience and behaviours
- Friendly and approachable communicator who loves talking to and helping customers.
- Willingness and the skill set to learn about the location and the Power Station’s heritage.
- A passion for customer service and connecting with customers, tourists & the local community.
- An enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs.
- Results oriented and a desire to achieve high quality guest service standards consistently.
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
- Driver’s licence desirable but not required.
About Ethos Farm
We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients and our colleagues with an exceptional experience.
Our values are:
- We work together
- We deliver the best for our clients, customers and each other
- We deliver extraordinary service
- We inspire and leave a brilliant impact
- We see opportunity
- We find solutions to exceed expectations
- We are inclusive and kind
- We value the contributions and part we all play
- We have fun
- We raise smiles and love what we do.
Working here
- We’re a certified Great Place to Work ®
- You’ll be provided with a uniform at no cost to you
- You’ll get paid holiday
- There’s opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people
- You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money; our financial wellbeing tool to help you plan and manage your finances
- We run numerous recognition schemes and team events.
Land Train Driver - Ethos Farm employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Land Train Driver - Ethos Farm
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Battersea Power Station and Ethos Farm. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a friendly and safe experience for guests, think of examples from your past where you've gone above and beyond for customers. Be ready to share those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look smart and presentable when you show up for your interview. It shows you care about the job and the company.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Land Train Driver - Ethos Farm
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Land Train Driver role. Mention any relevant customer service experience and your passion for helping others!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on what matters!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know Your Route
Familiarise yourself with the Battersea Power Station area and the specific route the Land Train will take. Being able to discuss the landmarks and features along the way shows your enthusiasm and preparedness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about enhancing the guest experience.
✨Safety First!
Understand the importance of safety procedures and speed limits while operating the Land Train. Be ready to discuss how you would handle various safety scenarios, ensuring that you can maintain a safe environment for both passengers and pedestrians.
✨Be Approachable and Friendly
Practice your communication skills and be prepared to demonstrate your friendly and approachable nature. This role requires you to interact with a diverse range of guests, so showing that you can connect with people easily will set you apart.
