At a Glance
- Tasks: Lead the gym operations, ensuring top-notch customer service and facility management.
- Company: Join a vibrant health club at the iconic Battersea Power Station.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for personal training.
- Other info: Ideal for those passionate about fitness and helping others achieve their health goals.
- Why this job: Be part of a supportive team that values professionalism and customer satisfaction.
- Qualifications: Must be Level 3 PT qualified with experience in customer service and gym operations.
The predicted salary is between 24000 - 36000 £ per year.
As Duty Manager, you will be responsible for delivering the highest levels of customer service to residents, guests, and external contractors at the development. You will be the primary point of contact for all queries within the Club, overseeing the operation of the entire facility under the guidance of the Club & Spa Manager. Service delivery will be at the highest standard.
Key Responsibilities:
- General: Maintain a high standard of appearance and personal hygiene according to Educated Body Grooming protocol. Display professionalism, punctuality, and good manners at all times. Act as the main contact for resident and guest inquiries. Perform duties with a friendly yet professional attitude, following the directives of the Club & Spa Manager.
- Operations: Manage inventory and supplies for club operations. Handle booking requests for treatments, personal training, inductions, fitness activities, and external practitioners. Ensure all administrative procedures are followed for professional operation. Keep the reception area tidy, clean, and stocked. Execute opening and closing procedures and set up protocols. Maintain cleanliness and standards throughout the club via regular walk-throughs. Follow all Educated Body Standards and Procedures. Manage incoming and outgoing packages and business emails efficiently. Report and resolve requests and complaints promptly, ensuring guest satisfaction.
- Customer Service: Ensure smooth resident experiences and uphold high service levels. Handle inquiries, service requests, and bookings efficiently. Provide a warm welcome, including tours and re-orientations for residents. Anticipate and respond to residents' needs courteously. Respond professionally to all club-related questions, including health & fitness advice. Maintain good telephone etiquette. Conduct resident inductions, offer complimentary PT sessions, and create personalized programs. Record and store lost property securely.
- Facility Management and Maintenance: Identify and report hazards, equipment defects, and safety issues. Perform daily and weekly maintenance checks on gym and plant room equipment.
- Training: Attend necessary training courses. Ensure compliance with health, safety, and hygiene legislation.
- Health and Safety: Conduct safety and cleanliness checks regularly. Perform water tests for spa and pool at scheduled intervals. Follow operating procedures (SOP/EAP/PSOP). Participate in emergency responder training and act as a professional rescuer if needed. Ensure safety of residents, guests, and staff. Log and report equipment issues. Perform any other reasonable tasks as assigned by the line manager.
Skills and Experience:
- It is essential you are qualified to Level 3 PT (or about to complete Level 3).
- Strong command of English, both written and verbal, with good knowledge of the hospitality industry.
- Significant experience in a similar role.
- Proven track record of delivering excellent customer service.
- Well-organized with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask efficiently without loss of composure.
- Friendly, organized, and detail-oriented.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Experience in health and safety protocols.
Gym Duty Managers - (Battersea Power Station) in London employer: Battersea Academy For Skills & Employment (Base)
At our Battersea Power Station location, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. As a Duty Manager, you will enjoy competitive benefits, ongoing training opportunities, and the chance to make a meaningful impact in a dynamic environment, all while being part of a team dedicated to delivering exceptional service to our residents and guests.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Gym Duty Managers - (Battersea Power Station) in London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Battersea Academy For Skills & Employment (Base).
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Battersea Academy For Skills & Employment (Base) is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Battersea Academy For Skills & Employment (Base), consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Gym Duty Managers - (Battersea Power Station) in London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Battersea Academy For Skills & Employment (Base).
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Battersea Academy For Skills & Employment (Base).
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Battersea Academy For Skills & Employment (Base)'s Clientele
Since it's a full-time gig, understanding the specific clientele Battersea Academy For Skills & Employment (Base) caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
