At a Glance
- Tasks: Lead a vibrant team, drive sales, and uphold Grind's high standards in a fast-paced environment.
- Company: Grind, a sustainable coffee company with a mission to make a positive impact.
- Benefits: Competitive salary, discounts, social events, and a wellbeing allowance.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Join a passionate team and make a difference in the coffee industry while having fun!
- Qualifications: Strong leadership skills and experience in a similar managerial role.
The predicted salary is between 42000 - 42000 £ per year.
- General Manager - Up to £42k pa
- Battersea Power Station Grind, United Kingdom · Permanent
- Hours per week: 45-hours
- About this Job
A bit about us.
Grind is a hospitality company that lives in London.
Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.
Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people.
We think coffee can be a force for good.
Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
A bit about the role.
As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion in the truck!
The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold Grind standards and develop a team that thrives under pressure.
You will need to be able to implement a strong working ethos and drive sales through the training of all staff.
We are looking for an experienced General Manager with knowledge and experience that typically comes from a similar role or equivalent exposure.
You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business.
Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be a part of your daily duties.
Role responsibilities.
- Successfully run a high volume & fast-paced coffee shop in line with Grind standards
- Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
- Effectively lead a team of up to 3-8 employees
- Generate and complete weekly rotas to support payroll
- Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
- Strategically manage and meet budgets & business targets
- Provide ongoing training & developing programs to all team members
- Hire and onboard all new site employees into the business
- Implement effective staff initiatives and strategies (to improve retention and team engagement)
- To motivate all staff and project a positive attitude at all times.
- To ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.
- Displays a smart and professional appearance, representing the company in a positive manner
- To undertake regular team meetings and participate in necessary Management meetings
You’ll have.
- Strong managerial and leadership skills
- A keen eye for the finer details
- Possess excellent communication skills to enable effective dialogue with colleagues and customers
- Ability to work well under pressure and use initiative
- Ability to problem solve and elevate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
Diversity and Inclusion.
Grind is an equal opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks.
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Financial support: access to interest-free, short-term loans when you need them most
- Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team
- Discounts online: Up to 40% off our retail line online.
- Spectrum
Life: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Meals on Duty: Enjoy one staff meal on shifts over 6 hours
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
- Wellbeing Allowance: Up to £200 annually to spend on your wellbeing.
- Birthday Treat: £20 birthday gift
- #J-18808-Ljbffr
General Manager - GRIND employer: Battersea Academy For Skills & Employment (Base)
LIPS Healthcare is an exceptional employer, offering a dynamic work environment at the iconic Battersea Power Station. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, all while fostering a collaborative and supportive culture that prioritises outstanding service delivery. Join us to be part of a team that values excellence in patient care and creates memorable experiences for all visitors.
Contact Details:
Battersea Academy For Skills & Employment (Base) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - GRIND
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Battersea Academy For Skills & Employment (Base). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Battersea Academy For Skills & Employment (Base)
Don't be shy about reaching out to Battersea Academy For Skills & Employment (Base) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - GRIND
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Battersea Academy For Skills & Employment (Base) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
