Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create an exceptional patient experience in a healthcare setting.
- Company: Join LIPS Healthcare at the iconic Battersea Power Station.
- Benefits: Enjoy a competitive salary, supportive team, and training opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: 3+ years of experience in team management and excellent communication skills.
- Other info: Dynamic role with growth potential in a thriving clinic environment.
The predicted salary is between 42000 - 58000 £ per year.
The Front of House Manager ensures a seamless, high-quality experience for every patient from arrival to departure. This role bridges hospitality and healthcare, maintaining excellent service standards, smooth patient flow, and compliance with clinic protocols under CQC and internal governance frameworks.
Key Responsibilities
- Patient Experience & Service Excellence: Lead the Front of House (FOH) team to deliver a welcoming, professional, and compassionate patient experience. Oversee reception, appointment coordination, and waiting area management to ensure efficiency and comfort. Anticipate patient needs and resolve issues promptly with tact and discretion.
- Operational Coordination: Work closely with clinicians, back-office staff, and management to ensure smooth daily operations. Manage daily patient flow, supporting timely check-in, room allocation, and turnover. Coordinate schedules, handovers, and administrative updates with precision. Support incident reporting, data protection compliance (GDPR), and patient confidentiality at all times.
- Team Leadership: Supervise and support the FOH team, setting clear expectations, training new staff, and monitoring performance. Promote teamwork and accountability across both FOH and clinical areas. Act as the first point of contact for staff queries or escalations at reception.
- Compliance & Administration: Ensure all reception documentation and patient records are accurate and maintained in line with CQC and clinic policies. Assist with audits, staff mandatory training records, and adherence to governance standards. Participate in quality improvement and service development initiatives led by management.
Essential Skills & Experience
- Proven ability to manage a small team and maintain service standards under pressure.
- Strong interpersonal and communication skills, both face-to-face and written.
- Excellent organisation, multitasking, and time-management skills.
- Understanding of administrative and compliance requirements in regulated environments.
- Confident using digital booking, CRM, or electronic medical record systems.
Collaborate closely and proactively with the Head of Patient Service Delivery, maintaining clear, consistent communication through multiple channels, aligning on shared goals, and coordinating workflows to ensure seamless service delivery and an optimal patient experience.
Desirable / Advantageous
- Previous experience in a medical or healthcare setting or familiarity with clinical workflows.
Personal Attributes
- Warm, professional, and composed under pressure.
- Keen attention to detail with a proactive, problem-solving mindset.
- Demonstrates discretion, empathy, and service integrity always.
- Open to learning and adapting to a medical environment.
What We Offer
- Full-time, stable role in a growing clinic.
- Supportive and respectful team environment.
- Training provided on systems and protocols.
- Opportunity to directly impact patient experience and care quality.
Front of House Manager - LIPS employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - LIPS
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. Attend industry events or join relevant online groups to meet people who can help you land that Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and professional side shine through. Remember, they want someone who can create a welcoming atmosphere for patients, so be yourself and connect with the interviewers.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to patient experience and team leadership. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Front of House Manager - LIPS
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism in your tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and healthcare. We’re looking for someone who can bridge both worlds, so connect the dots between your past roles and what we do at LIPS.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Front of House Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Manager role at LIPS. Familiarise yourself with the key responsibilities and how they relate to patient experience and operational coordination. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your People Skills
As a Front of House Manager, you'll be leading a team and interacting with patients daily. Prepare examples that demonstrate your strong interpersonal and communication skills. Think about times when you've resolved conflicts or improved team dynamics, as these stories will highlight your ability to maintain service standards under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare for scenarios related to patient flow management or compliance issues. Practising your responses will help you stay calm and composed during the interview, showcasing your proactive mindset.
✨Demonstrate Your Commitment to Quality
LIPS values quality improvement and service development. Be prepared to discuss how you've contributed to similar initiatives in the past. Highlight your attention to detail and any experience you have with compliance in regulated environments, as this will show your understanding of the importance of maintaining high standards.