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- Tasks: Support the Store Manager in maximising sales and leading a high-performing team.
- Company: Join Space NK, a leading beauty retailer known for its customer-first approach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values inclusivity and customer satisfaction.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer experiences are essential.
- Other info: Flexible hours and a chance to work in a fast-paced retail setting.
The predicted salary is between 28800 - 43200 £ per year.
The Flagship Assistant Manager’s main responsibility is to support the Flagship Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.
They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result
KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Flagship Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Team
• Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes
• Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Partners with Flagship Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
• Identify key in house ambassadors/specialists to drive results in specific area’s
• Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
Qualities :
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
37.5 HOURS
#J-18808-Ljbffr
Flagship Assistant Manager- Space NK employer: Battersea Academy for Skills & Employment (BASE)
Contact Detail:
Battersea Academy for Skills & Employment (BASE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Assistant Manager- Space NK
✨Tip Number 1
Familiarise yourself with the 'customer first' approach that Space NK champions. Research their customer service philosophy and think about how you can demonstrate this in your interactions during the interview process.
✨Tip Number 2
Prepare to discuss your experience in managing and developing teams. Think of specific examples where you've successfully coached team members to achieve sales targets or improve customer service, as this will resonate well with the role's requirements.
✨Tip Number 3
Brush up on your knowledge of commercial reports and KPIs. Be ready to explain how you've used data in the past to drive business decisions or improve performance, as this is a key aspect of the Flagship Assistant Manager role.
✨Tip Number 4
Showcase your ability to create an inclusive and motivating environment. Think of ways you've fostered teamwork and collaboration in previous roles, as this aligns with the company's values and the responsibilities of the position.
We think you need these skills to ace Flagship Assistant Manager- Space NK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to deliver a 'customer first' experience and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of Space NK's values. Mention how your skills align with the responsibilities of the Flagship Assistant Manager role, particularly in coaching teams and driving sales.
Showcase Leadership Skills: Provide examples of how you've successfully led a team in previous roles. Highlight your ability to motivate others, manage performance, and create an inclusive environment that supports a 'customer first' approach.
Demonstrate Commercial Awareness: Include instances where you've analysed commercial reports or data to drive business opportunities. This will show your potential employer that you can contribute to maximising sales and profitability effectively.
How to prepare for a job interview at Battersea Academy for Skills & Employment (BASE)
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in delivering exceptional customer service. Share specific examples of how you've exceeded customer expectations in previous roles, and discuss how you would coach your team to do the same.
✨Demonstrate Your Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Be ready to provide examples of how you've successfully managed performance and created an inclusive environment where everyone can thrive.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and stock management. Be prepared to discuss how you would analyse these metrics to drive business opportunities and improve profitability.
✨Communicate Clearly and Effectively
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate how you would keep your team informed about targets and business goals to ensure everyone is aligned.
