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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team at Battersea Power Station.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Other info: Great opportunity to grow in a dynamic retail environment.
- Why this job: Be a fashion ambassador and make customers feel valued every day.
- Qualifications: Passion for fashion and strong communication skills.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
Sunday 14:30-18:30
Monday 16:30-20:30
Tuesday 16:30-20:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everything About Inclusion
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Closing date 15 September 2025. Apply before closing date.
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Customer Assistant Fashion Home & Beauty - M&S Battersea Power Station employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Fashion Home & Beauty - M&S Battersea Power Station
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with the latest fashion trends and the unique offerings in the Clothing & Home section. This way, when you chat with customers, you can confidently recommend items that suit their style.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different shopping scenarios. This will help you feel more comfortable engaging with customers and addressing their needs effectively.
✨Tip Number 3
Be proactive! When you're in-store, take the initiative to approach customers and ask if they need assistance. Show them that you’re genuinely interested in helping them find what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant Fashion Home & Beauty - M&S Battersea Power Station
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through! Share any relevant experiences that highlight your enthusiasm for stylish products and how you’ve made customers feel valued in the past.
Tailor Your Application: Make sure to customise your application to reflect the key accountabilities mentioned in the job description. Use specific examples that demonstrate your ability to engage with customers and deliver exceptional service, just like we do at M&S.
Highlight Your Communication Skills: Since strong communication is key for this role, don’t forget to showcase your ability to listen and respond to customer needs. Mention any experiences where you’ve built positive relationships with customers or colleagues, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at M&S!
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion items and home products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Ready to Adapt
The retail environment can change quickly, so be prepared to discuss how you've successfully adapted to new situations in the past. Highlight your flexibility and willingness to learn, which are key traits for a Customer Assistant at M&S.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the team culture or the training process. This shows your genuine interest in the role and helps you understand how you can contribute to the store’s success.