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For Companies At a Glance
- Tasks: Engage with customers, provide personalized advice, and maintain a welcoming store environment.
- Company: Join Boots, a company committed to inclusivity and evolving the beauty retail experience.
- Benefits: Enjoy flexible working patterns, competitive holiday allowance, and generous staff discounts.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: Friendly personality and a passion for customer service are key; experience is a plus.
- Other info: Diversity and inclusion are at the heart of our mission.
The predicted salary is between 24000 - 36000 £ per year.
We’ve re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get hands-on with products and receive personalised, expert advice on all our beauty and skincare brands from our Boots Beauty Specialists.
WHY BOOTS
We’re always looking for people who care; people who go the extra mile to change things for the better. You’ll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we can change for the better.
The importance of your role.
This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business – our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great opportunity.
You’ll really get to know our customers and what they’re looking for; it’s everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion.
What you’ll be doing day to day.
Listen to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
Put our customers at ease. You’ll get to know our fantastic products, recommending items that they hadn’t considered. You’re really personable approach will keep our customers coming back.
Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of.
Inspire the in-store team with your really personable customer care, helping them any way you can.
How will you do it?
Make our customers feel really good – it’s more than just answering their questions, it’s about giving our customers a really great experience. Even if it’s just offering them a basket when you notice their hands are full. You’ll let them know you’re here to help – it’s the little things that make a real difference.
Get to know our in-store promotions and schemes, and promote them – the more info we can give our customers the better.
Know our customers, find more about them, what they like and what they don’t – it can make such a difference to the way we do things.
What you’ll need to have.
We’re looking for really great people, with a friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. You never know it could lead to another role with us. It would be great if you had experience of dealing with customers. But it isn’t just about experience, it’s personality that really counts, we’re interested in seeing a bit more, the real you – and that makes us all feel good.
Our Diversity and Inclusion commitment.
Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.
Our Benefits.
We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
- *All rewards and benefits are subject to change and eligibility.
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Customer Advisor - Boots, Battersea Power Station employer: Battersea Academy for Skills & Employment (BASE)
Contact Detail:
Battersea Academy for Skills & Employment (BASE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Boots, Battersea Power Station
✨Tip Number 1
Familiarize yourself with Boots' product range and current promotions. This knowledge will help you engage with customers more effectively and show that you're genuinely interested in providing them with the best experience.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family about beauty products. The more comfortable you are in discussing products and listening to feedback, the better you'll connect with customers in-store.
✨Tip Number 3
Show your passion for customer service by volunteering or working in roles that require interaction with people. This experience can help you demonstrate your friendly personality and commitment to making customers feel valued.
✨Tip Number 4
Research Boots' commitment to diversity and inclusion. Being able to speak about how you align with these values during your interview can set you apart and show that you’re a great fit for their team-oriented culture.
We think you need these skills to ace Customer Advisor - Boots, Battersea Power Station
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Advisor position at Boots. Understand the key responsibilities and the qualities they are looking for in a candidate, such as a friendly personality and customer service experience.
Showcase Your Personality: In your application, let your personality shine through. Boots values authenticity, so share personal anecdotes or experiences that highlight your friendly approach and passion for customer care.
Highlight Relevant Experience: If you have previous experience in customer service, make sure to detail it in your CV. Explain how your past roles have prepared you to provide excellent customer care and contribute positively to the team at Boots.
Express Your Commitment to Diversity: Boots is committed to diversity and inclusion. In your cover letter, mention your understanding of these values and how you can contribute to creating an inclusive environment for both customers and colleagues.
How to prepare for a job interview at Battersea Academy for Skills & Employment (BASE)
✨Show Your Passion for Customer Care
During the interview, express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in the past, as this aligns with Boots' commitment to making customers feel good.
✨Demonstrate Your Knowledge of Beauty Products
Familiarize yourself with popular beauty and skincare brands that Boots carries. Being able to discuss these products confidently will show your genuine interest and readiness to assist customers effectively.
✨Emphasize Teamwork and Inclusivity
Boots values a collaborative environment, so highlight your ability to work well in a team. Share experiences where you contributed to a positive team dynamic or helped colleagues, showcasing your personable approach.
✨Prepare for Situational Questions
Expect questions about how you would handle specific customer scenarios. Think about how you would make customers feel comfortable and valued, and be ready to share your strategies for creating a welcoming shopping experience.
