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- Tasks: Engage customers, manage inquiries, and support events at our Battersea studio.
- Company: Join Genesis Motors, a premium brand under Hyundai, known for innovation and customer focus.
- Benefits: Enjoy flexible weekend hours and gain experience in a dynamic automotive environment.
- Why this job: Be part of a forward-thinking team that values creativity and exceptional service.
- Qualifications: No automotive experience needed; just bring your passion for customer care and teamwork.
- Other info: Perfect for students looking to enhance their skills while working with a prestigious brand.
Genesis Motors (Hyundai) are recruiting a weekend Brand Ambassador for their Battersea Power Station store.
Job Purpose: To provide a world-class customer-driven service, balancing customer needs with appropriate product offers from the Genesis brand. The role requires innovation and attentiveness to customer expectations.
About us: Genesis, part of Hyundai Motor Company, is a global premium automotive brand offering award-winning models. We focus on a customer-centric approach, providing a unique buying and ownership experience rooted in the Son-Nim philosophy. Since launching in the UK in 2021, we have:
- Launched eight new models, including three electric vehicles
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities:
- Handle incoming calls, assess needs (test drives, consultations, etc.), and direct to the appropriate contact.
- Present the brand and products to potential customers and interested parties.
- Support event organization at the studio and official receptions, including logistical and administrative tasks.
- Provide professional, courteous service to customers in the studio.
- Maintain cleanliness and order in daily studio operations.
Personal Specification:
- Level A or relevant training in hospitality, catering, or luxury retail; automotive experience is a plus but not required.
- Experience in customer care, hospitality, or premium/luxury retail, with team collaboration skills.
- Driving license class B is desirable.
- Outstanding communication and multitasking skills.
- Ability to deliver exceptional customer service.
Core Values (The Hyundai Way):
- Customer (Safety & Quality, Tenacity)
- Challenge (Progress, Agility)
- Collaboration (Alignment, Resilience)
- People (Diversity & Inclusion, Expertise)
- Globality (Integrity, Data-Driven Thinking)
Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station employer: Battersea Academy for Skills & Employment (BASE)
Contact Detail:
Battersea Academy for Skills & Employment (BASE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station
✨Tip Number 1
Familiarise yourself with Genesis Motors and their unique selling points. Understanding their brand philosophy, especially the Son-Nim approach, will help you connect better with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for a Brand Ambassador position.
✨Tip Number 3
Network with current or former employees of Genesis Motors. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Be prepared to discuss your understanding of the automotive industry, particularly regarding electric vehicles. Showing that you're informed about current trends and innovations will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and personal specifications. Tailor your application to highlight how your skills and experiences align with what Genesis Motors is looking for in a Brand Ambassador.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in customer service, hospitality, or retail. Highlight any specific achievements that demonstrate your ability to provide exceptional customer service.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the Genesis brand. Mention your understanding of their customer-centric approach and how you can contribute to providing a world-class experience at the Battersea Power Station store.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Brand Ambassador role.
How to prepare for a job interview at Battersea Academy for Skills & Employment (BASE)
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis Motors and its values. Understand their customer-centric approach and the unique features of their vehicles, especially the electric models. This knowledge will help you demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. Highlight your ability to multitask and communicate effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with a dissatisfied customer or organising an event. Practise your responses to show your problem-solving skills and ability to think on your feet.
✨Emphasise Team Collaboration
Genesis values collaboration, so be ready to discuss your experience working in teams. Share examples of how you contributed to team success and how you can work well with others to create a positive customer experience.
