Job Title:Store Supervisor
Reports to:Store Manager
Location:Battersea Power Station
Contract:Permanent Full Time 40 hours
About the Role
ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Battersea Power Station. This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store – leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience. You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.
Key Responsibilities
- Lead by example, delivering excellent customer service and a positive in-store experience.
- Motivate and guide the team to achieve sales and performance targets.
- Support daily store operations, including opening and closing duties, cash handling and stock management.
- Assist with product presentation and visual merchandising to maintain brand standards.
- Manage and resolve customer queries professionally and efficiently.
- Work collaboratively with the Store Manager on commercial decisions and operational improvements.
- Ensure compliance with health and safety regulations and company procedures.
- Maintain a clean, organised, and welcoming sales environment.
- Demonstrate strong product knowledge and enthusiasm for the brand.
About You
- Proven experience in a supervisory or senior sales role within premium or performance retail.
- Excellent communication and leadership skills.
- Ability to work flexibly, including evenings, weekends, and bank holidays.
- Commercial awareness and a proactive attitude.
- Strong organisational and multitasking abilities.Confidence using POS systems and basic MS Office.
Desirable but not essential
- Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
- Experience handling VIP or high-value customers.
In Return
- Be part of a passionate, high-performing retail team during an exciting new launch.
- Competitive hourly rate.
- ThruDark kit vouchers throughout the contract.
- All the latest tech & software you need to perform your role.
- Enhanced pension scheme.
- Supportive and inclusive workplace culture.
Our Commitment
- We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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Store Supervisor – ThruDark employer: Battersea Academy for Skills & Employment (BASE) C.I.C.
At LAKRIDS by Bülow, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Sales Assistant, you'll not only enjoy a generous 50% staff discount on our gourmet liquorice but also benefit from comprehensive training and career development opportunities within our expanding international brand. Join us in our mission to spread the love for liquorice while working alongside passionate colleagues in a dynamic environment that values teamwork and creativity.
Contact Details:
Battersea Academy for Skills & Employment (BASE) C.I.C. Recruitment Team
