Front of House/ Customer Experience – One City
Leisure, sport and tourism | Full Time
FRONT OF HOUSE / CUSTOMER EXPERIENCE
Location: Battersea Power Station
One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.
This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy.You’llbe a key part of the “live” environment, helping ensure energy levels are high, aestheticsaresharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
The Member Experience
- First Impressions: Deliver everyfirst-timergreeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
Atmosphere & Energy
- Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
- Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution andmaximummember engagement.
Operational Excellence
- Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
- Shift Support:Assistwith opening/closing procedures, making sure the studio is always “performance-ready.”
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
Whatwe’relooking for:
- Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
- Atmosphere Driven: You understand how to influence the energy of a room.
- Organised: You enjoy thelogisticsof a busy floor and juggling multiple tasks.
- Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.
THE LOGISTICS
Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
WHY ONE CITY?
UNLIMITED One City classes (Run City & Cycle City).
Clear Progression: A direct path for those looking to move into Studio Lead and beyond.
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Front of House/ Customer Experience – One City employer: Battersea Academy for Skills & Employment (BASE) C.I.C.
At LAKRIDS by Bülow, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Sales Assistant, you'll not only enjoy a generous 50% staff discount on our gourmet liquorice but also benefit from comprehensive training and career development opportunities within our expanding international brand. Join us in our mission to spread the love for liquorice while working alongside passionate colleagues in a dynamic environment that values teamwork and creativity.
Contact Details:
Battersea Academy for Skills & Employment (BASE) C.I.C. Recruitment Team
