At a Glance
- Tasks: Deliver insights and reports for a key sporting client while managing project workflows.
- Company: Join Battenhall, an award-winning communications agency at the forefront of social media.
- Benefits: Enjoy unlimited holiday, well-being allowance, and hybrid working options.
- Other info: Collaborate with diverse teams and grow your career in a supportive culture.
- Why this job: Make a real impact in sports insights and work with top brands in a dynamic environment.
- Qualifications: 3+ years in social media insights, strong data analysis skills, and a passion for sports.
The predicted salary is between 40000 - 50000 £ per year.
The Insights Team is central to everything we do at Battenhall, delivering social media audits, strategy, reporting, research, social listening and audience intelligence. The Insights Manager role will primarily focus on delivering insights and reports for one key sporting client, working with the Account Handling team to deliver these on time and to the best of our abilities. The Insights Manager will also work on a small number of ad-hoc projects including new business opportunities. This role includes the management of key project workflows, leading on the delivery of our reporting, and being hands-on with day-to-day activities such as providing insights solutions for client briefs, bringing strategies and campaigns to life from the data, insights and analytics, and working closely with teams from Account Handling, Innovation, to Paid Media and Design.
Responsibilities
- Research and reporting, such as collecting, analysing, and interpreting data and insights from various sources to uncover trends, patterns, and consumer sentiment, and creating and managing regular performance reports (campaign, weekly, monthly and quarterly) for clients.
- Oversee the delivery of projects on time, managing them alongside senior leads and supporting juniors.
- Manage relevant tasks such as advanced data manipulation or visualisation in collaboration with the Innovation team.
- Help manage social media audits, delving into industry and brand activity to assess strengths and weaknesses and identify opportunities for retained clients and projects.
- Work with senior team members to make strategic recommendations across projects, including creation of KPIs.
- Set up social listening searches and analyse online conversation to inform campaigns, strategies and content creation.
- Analyse social media audiences and behavioural insights, identifying shifts in behaviours and trends.
- Monitor online crises and issues via alerts and ongoing monitoring, analysing conversations with listening queries.
- Deliver compelling narratives and present visually engaging presentations and reports that convey results, insights and recommendations.
- Identify influencers and key voices using tools, platforms and social listening.
- Scope new insights projects for existing clients and support senior team members on new business opportunities.
- Share latest industry trends and updates to demonstrate expertise and knowledge of social media.
Qualifications
- Minimum 3 years of experience in a social media, digital communications, insights specialist agency, or a relevant in-house department.
- Experience with a wide range of social media platforms (LinkedIn, Instagram, Facebook, X, YouTube, Pinterest, TikTok, Reddit).
- Experience in data analysis and research, with strong quantitative and qualitative insights skills.
- Advanced Excel skills (pivot tables, VLOOKUP, queries) and the ability to build sophisticated AI prompts for data sets.
- Strong interest or knowledge of sports, sports apparel, and accessories.
- Experience with benchmarking, KPI creation and setting targets for future performance.
- Experience with mixed methodologies including audience analysis, questionnaire development, focus groups.
- Experience using social listening and social media management tools (Meltwater, Khoros, Sprinklr, Sprout, Brandwatch).
- Strong interpersonal, verbal and written communication skills and ability to present effectively.
- Ability to manage scopes, timelines, resourcing, client budgets and work across multiple global accounts.
- Excellent attention to detail and ability to meet deadlines while maintaining quality.
- Bonus: SQL or programming experience.
About Battenhall
Battenhall is an award-winning communications agency for the social media age, making use of digital products, services and skills. We work with some of the world's most respected brands on full-range PR and marketing communications campaigns that incorporate paid and organic social media, research and insights, design, content, influencer engagement, reputation management, training and more. We offer a competitive salary and benefits including unlimited holiday, a well-being allowance and hybrid working (two days per week in our London HQ).
Insights Manager Client servicing London /Hybrid employer: Battenhall Limited
Battenhall is an exceptional employer that champions a vibrant work culture, offering unlimited holiday and a well-being allowance to support employee wellness. With a focus on professional growth, the Insights Manager role provides opportunities to work with prestigious clients in the sports sector while collaborating across diverse teams in a hybrid working environment from our London HQ, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Manager Client servicing London /Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Battenhall. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your insights and reporting work. Bring them along to interviews to demonstrate your expertise.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest in social media and sports insights. Being knowledgeable will impress the team and show you're passionate about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Battenhall family.
We think you need these skills to ace Insights Manager Client servicing London /Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insights Manager role. Highlight your experience with social media platforms and data analysis, as these are key to what we do at Battenhall.
Show Off Your Skills:Don’t hold back on showcasing your advanced Excel skills and any experience with social listening tools. We love seeing how you can manipulate data and create compelling insights that drive results.
Be Personable:We’re looking for someone who can communicate effectively, so let your personality shine through in your writing. Share your passion for sports and how it connects to your insights work!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Battenhall Limited
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be ready to discuss how you've collected, analysed, and interpreted data in past roles. Highlight specific examples where your insights led to actionable strategies or improvements.
✨Showcase Your Social Media Savvy
Familiarise yourself with the latest trends across various social media platforms. Be prepared to discuss how you've used tools like Meltwater or Brandwatch in your previous roles. This will show that you’re not just knowledgeable but also passionate about the industry.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client scenarios or project challenges. Think of examples from your experience where you successfully managed timelines, resources, or client expectations, and be ready to share those stories.
✨Craft Compelling Narratives
Since you'll need to present insights and reports, practice how you can turn data into a compelling story. Prepare a mini-presentation based on a past project, focusing on how you conveyed results and recommendations effectively. This will demonstrate your communication skills and creativity.
