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- Tasks: Delight customers with stunning bathroom designs and expert product knowledge.
- Company: Award-winning retailer with ambitious growth plans and innovative design technology.
- Benefits: Earn commission, bonuses, and enjoy gym membership perks.
- Why this job: Join a dynamic team and make a real impact in home improvement.
- Qualifications: Sales experience preferred; passion for design and strong communication skills essential.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Our mission is to improve people's homes, health and wellbeing with beautiful, expertly designed and affordable bathrooms. As an award-winning multi-channel retailer with 3 stores in London, we have big plans for growth across the UK and globally. Our 3D and VR design technology built in-house is at the core of our strategy.
About You: Someone who is excited by joining a small but rapidly expanding company, you will thrive under pressure to do what needs to be done to deliver consistent sales results. You will be confident in building your own pipeline, selling complex solutions and building lasting customer relationships. You will also have an interest in architecture, interior design and/or home improvement. You will be tech-savvy and have a good understanding of CRM systems and managing your emails. You may have experience in selling bathrooms but if not, you will have the tenacity to do your homework to pick up the industry in lightning quick time and develop your own technical knowledge in addition to the training you will receive. But most importantly, you will be a people person, a team player and someone motivated to be the best you can possibly be.
Job type: Permanent / Full-time
Working Hours: 5 day weekly rota: 8-5pm Monday-Friday, 9-5pm Saturday, 11-4pm Sunday
Leave Allowance: 22 days rising to 25 based on length of service
Key Aspects of the Role: The Design and Sales Consultant's main responsibility is to delight our customers with beautifully crafted bathroom designs, backed up by expert technical and product knowledge. Key to your success is building and maintaining excellent customer relationships. You will evaluate customer needs and use our 3D proprietary design software to maximise the customer value and ensure profitable sales.
Core Duties:
- Develop rapport with customers to understand their requirements, style and preference
- Be an ongoing student of cutting edge and on-trend bathroom design
- Develop and maintain an excellent product knowledge of our entire range of products and those of the wider industry.
- Provide support developing new projects' design and assisting in visualising concepts utilising cutting-edge 3D and VR technologies
- Demonstrate initiative, enthusiasm, 'can do' attitude and passion for our product range.
- Be friendly first point of contact for customers visiting showrooms, meet walk-in traffic and convert into profitable sales.
- Answer all web calls and convert into single or multi-channel sales.
- Ensure that profit margins are maintained in accordance with our pricing policy
- Ensure that after negotiations customer leaves feeling they have achieved good value.
- Ensure that the company CRM and ERP system is used in accordance with the company guidelines to properly manage your pipeline, quotations, orders and fulfil your reporting obligations.
- Identify trade opportunities and use outbound calling and email to build a relationship and generate sales opportunities.
- Utilise the resources provided by our Marketing department to develop and maintain an understanding of our perceived competitors and the wider bathroom industry, so that you can better position our proposition to our customers.
- Ensure that all of your activities are carried out in line with all company procedures and processes.
- Ensure that customer service excellence is provided at all times.
- Maintain a smart appearance at all times when in contact with customers.
- Ensure showroom presentation is reflective of the high quality and standards of our product range and design.
- Ensure that all communication is professional, polite and upholds our company values.
- To enjoy what you do, share this enjoyment with others and be a positive role model for all of your colleagues.
- Ensure that all orders are handed over to our After Sales team in accordance with the company process and customer care checklist.
- Ensure that we explain the role and advocate the value of our After Sales team to our customers, so that they perceive them as experts and will utilise them in the event that they need support, after an order has been completed.
- Collect customer feedback, drive social media reviews and continually undertake market research for individual and company performance improvement.
- Work in collaboration with the Aftersales team to understand and proactively improve any issues relating to customer experience and to drive improvements in our end-to-end process.
- Any other duties that may be required from time to time.
What skills will help to succeed in the role?
- Good motivational skills
- Unparalleled positivism
- Product knowledge
- Rapport building
- Time management
- Objection prevention and handling
- Gaining commitment
- Excellent closing techniques
What are the measurements of success?
- Sales Revenue, GP and Margin
- Be an ongoing student of cutting edge and on-trend bathroom design
- Customer Satisfaction surveys to all customers with a minimum of 75% positive reviews
- Meet and exceed your personal KPIs
- Complete personal quarterly objectives, core duties and satisfactory monthly SBD reviews.
Benefits include:
- Commission of up to 15% of Sales GP
- Quarterly and annual bonuses for hitting key metrics
- Ongoing learning and development
- Scope for career progression
- Gym Membership or fitness credits
Required:
- Proven track record of generating leads and converting into sales within a showroom environment
- Problem solver with ability to deliver alternative, innovative and customer focused solutions
- Excellent sales and negotiation skills & customer service
- Full of initiative, enthusiasm, 'can do' attitude and passion for our product range
- Outstanding communicator (written and verbal)
- Professional appearance
- Strong time management and organisation skills
- Good understanding of the KBB trade and retail industries, particularly within bathroom or interior design, installation and related fields would be highly desirable.
Ready to Apply? Click on the link below to apply for this role, upload your CV and cover letter/note. Please include an explanation of why your experience is specifically relevant to this role at BathroomsByDesign, how you will succeed and why you think your next career move should be to join our team.
Bathroom Design & Sales Consultant employer: BathroomsbyDesign
Contact Detail:
BathroomsbyDesign Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bathroom Design & Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to bathroom design and sales. Highlight your people skills and any tech-savviness you have, especially with CRM systems.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Bathroom Design & Sales Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for bathroom design and sales shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission of improving homes.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in sales, customer service, or design. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've built customer relationships or tackled challenges in previous roles. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at BathroomsbyDesign
✨Know Your Stuff
Make sure you brush up on the latest trends in bathroom design and the products offered by the company. Familiarise yourself with their 3D and VR design technology, as this will show your genuine interest and help you stand out.
✨Build Rapport
During the interview, focus on demonstrating your ability to connect with people. Share examples of how you've built relationships with customers in the past, and highlight your communication skills. Remember, they want a people person!
✨Show Your Sales Savvy
Be prepared to discuss your sales experience and how you've successfully converted leads into sales. Use specific examples to illustrate your closing techniques and how you've maintained customer satisfaction in previous roles.
✨Ask Smart Questions
Prepare thoughtful questions about the company's growth plans and how you can contribute to their success. This shows that you're not just interested in the role, but also in the company's future and your potential impact on it.
