About the Role
About You
- Significant experience managing customer- or student-facing services and leading teams through supervisors or managers.
- Experience delivering service improvement and operational change while maintaining service standards.
- Ability to manage performance, service quality and customer satisfaction using operational evidence.
- Strong people leadership, communication and partnership working across a complex organisation.
- Strong digital literacy and experience supporting implementation of new service systems.
- Experience working in higher education.
- Knowledge of student support, safeguarding and wellbeing frameworks.
- Experience implementing CRM, enquiry or case-management systems.
- Experience managing budgets and workforce resources.
- Management qualification or equivalent leadership development.
Additional Information
Please Note - This is a Hybrid role with minimum expectation of four days on site due to operational nature of role
Interview Date - Monday 7th DecemberStaff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Student Experience Manager (Help Hub) employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a defined benefit pension scheme, enhanced paid leave, and family-friendly policies including hybrid working, employees are empowered to thrive both personally and professionally in a vibrant academic environment. The Payroll, Pensions & Systems Coordinator role not only provides the opportunity to make a significant impact on payroll and pension services but also fosters collaboration with dedicated teams across the university, ensuring a rewarding and meaningful career path.
