At a Glance
- Tasks: Support students with accommodation needs and ensure a smooth housing experience.
- Company: Join a vibrant university team dedicated to student success.
- Benefits: Enjoy generous leave, flexible working, and a strong pension scheme.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 33002 - 33002 £ per year.
We are currently seeking a Student Accommodation Advisor, who will be working as an integral member of the Student Accommodation team and will be responsible for the planning, preparation, implementation and delivery of the annual cycle of student housing activity.
Within the role, you will support the allocation and occupancy of university residences, provide advice and guidance to students, liaise with internal and external stakeholders, and assist with accommodation-related administration, finance, marketing, and communications. The role also involves promoting accommodation services at recruitment events, supporting students living in university and private rented accommodation, conducting inspections, and contributing to the continuous development of services while ensuring sustainability and excellent customer service remain at the heart of all activities. In addition, you will provide information, advice and support to students living in University accommodation dealing sensitively and confidentially with queries and disputes.
About You
- Excellent communication and interpersonal skills
- Ability to communicate with tact and diplomacy
- Excellent IT and administration skills
- Ability to work as an effective member of the team
- An understanding of how Higher Education works and the context in which services within education operate
- Experience of supporting international students in finding accommodation
- Proactive attitude to work
Some out of hours working will be occasionally required, including some evenings and specific weekends during the academic year (for example Open Days, accommodation move in and move out periods). Opportunities to take annual leave during certain weeks in August and September will be limited so that service provision is not impacted. There may be a requirement to work between the University campuses and Accommodation sites. This post is subject to a basic Disclosure and Barring Service check.
Staff Benefits
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme).
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time).
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme.
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling.
- Transport schemes including Electric Vehicle Scheme and Cycle to Work.
- Wide range of discounts and financial benefits, accessed through an easy-to-use app.
Student Accommodation Advisor employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Student Accommodation Advisor, you will benefit from generous leave entitlements, a robust pension scheme, and access to various employee assistance programmes, all while working in the vibrant city of Bath, known for its rich history and beautiful surroundings. The university fosters a collaborative environment where your contributions directly impact the student experience, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Accommodation Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bath Spa University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bath Spa University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Accommodation Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bath Spa University:Your cover letter is your chance to shine! Tell us why you want to work at Bath Spa University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bath Spa University!
How to prepare for a job interview at Bath Spa University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
