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- Tasks: Lead student funding queries and support students at Bath Spa University.
- Company: Bath Spa University, a vibrant and supportive educational institution.
- Benefits: Generous pension, enhanced leave, flexible working, and wellbeing support.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
- Other info: Join a dynamic team with excellent career growth opportunities.
The predicted salary is between 33951 - 37694 £ per year.
We are currently seeking a Senior Student Information Officer, who will lead on and be the escalation point for all student funding queries, including Student Loan Company registration and change of circumstances notifications for all students, including our Bath based provision. This is a crucial role in our busy Student Information team and will lead on supporting students at Bath Spa University's partners, as well as Bath Spa University London Hackney and Canary Wharf students.
As part of the role you will:
- Lead on registry-focused operational meetings with key partners and BSUL Hackney and Canary Wharf.
- Provide line management support and deputise for the Student Information Manager as required.
- Handle student finance queries and manage the process for registration confirmations to the Student Loan Company, specifically related to queries following University assessment boards and partner and London-based students funding applications.
About You – qualifications and experience you should bring to the role:
- Recent customer service experience, across a wide demographic of ages and nationalities
- Administrative experience
- Strong attention to detail and diligent record‑keeping experience
- Strong communication skills across various contact and service points
- Line management experience
- Experience of working in higher education
- Data entry experience
- Experience and knowledge of higher education funding working with the Student Loan Company
For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.
Interview Date: Thursday 22 January 2026
Staff Benefits:
- Generous pension scheme (Local Government Pension Scheme / Teacher's Pension Scheme).
- Enhanced paid leave – 41–46 days depending on the role (Full Time).
- Family‑friendly policies including hybrid working, flexible work environment, on‑site nursery, and a sector‑leading enhanced maternity scheme.
- Employee Assistance Programme offering access to on‑demand GP appointments, wellbeing support and advice, and access to counselling.
- Transport schemes including Electric Vehicle Scheme and Cycle to Work.
- Wide range of discounts and financial benefits accessed through an easy‑to‑use app.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Senior Student Information Officer employer: Bath Spa University
Contact Detail:
Bath Spa University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Information Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bath Spa University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for roles in student services. We recommend practising your answers with a friend or in front of a mirror to build confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled customer service queries or managed administrative tasks in the past. This will help demonstrate that you're the perfect fit for the Senior Student Information Officer role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and show that you’re genuinely excited about the opportunity.
We think you need these skills to ace Senior Student Information Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and higher education. We want to see how your skills align with the role of Senior Student Information Officer, so don’t hold back!
Show Off Your Communication Skills: Since this role involves handling student finance queries and liaising with various stakeholders, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any administrative or line management experience you have. We’re looking for someone who can lead and support our team, so make sure to showcase your relevant background.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait until the deadline! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Bath Spa University
✨Know Your Stuff
Make sure you’re well-versed in student funding processes, especially those related to the Student Loan Company. Brush up on common queries and scenarios that students might face, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and partners, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in previous roles, especially in customer service settings.
✨Demonstrate Leadership Experience
Be ready to discuss your line management experience. Think of specific instances where you’ve led a team or project, and how you handled challenges. This will highlight your capability to step in for the Student Information Manager when needed.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Ask about the biggest challenges the team currently faces or how success is measured in this role.