Head of Student Experience and Navigation

We are currently seeking a Head of Student Experience and Navigation, who will lead the University’s Student Experience and Navigation function, bringing together Help Hub services, student communications, student voice and belonging across Bath, London and Birmingham. You will develop managers, improve the student journey and turn student insight and strategic priorities into measurable improvements.

The Help Hub is Bath Spa University’s new, University-wide approach to frontline student services, providing a single, accessible and welcoming first point of contact for students seeking information, advice or support. Designed around a student-centred, ‘one-stop-shop’ model, it aims to simplify how students navigate the University, remove barriers to accessing support and ensure enquiries are resolved quickly and effectively.

You will lead and develop a multidisciplinary management team, overseeing the delivery of accessible, coordinated and engaging student services across University locations. You will drive key strategies around Student Voice, student communications and sport, working closely with students, the Students’ Union and University partners to enhance student engagement, belonging and the overall student experience. With responsibility for operational planning, resources, staffing, performance and service improvement, you will use insight and feedback to deliver positive change and deputise for the Director of Campus Life as required.

Substantial experience leading multidisciplinary services and managing managers or senior professionals, with accountability for service performance.
Evidence of leading change and translating strategic priorities into operational plans and measurable outcomes.
Experience of workforce, budget and resource planning, and managing complex operational issues.
Ability to use service data and qualitative feedback to evaluate services and deliver improvements.
Strong influencing, communication and partnership skills across organisational boundaries.
Leadership experience in higher education or student-facing professional services.
Experience developing student voice, survey, engagement or feedback strategies.
Experience leading multi-site services or student-facing first-contact/navigation services.
Experience coordinating sport, participation, transition or belonging initiatives.
Experience presenting reports, business cases or recommendations to senior governance groups

The role sits within Campus Life. Please refer to the accompanying job description for full responsibilities and person specification.

Salary Grade 8A - Starting from £ 49,798 rising to £ 57,666 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

Please Note - This role is University wide including Bath, London and Birmingham

Please Note - This is a Hybrid role with at least two days per week on campus

Interview date - Wednesday 16th Dec

Staff Benefits

We offer a wide range of great benefits at BSU, including

For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.