Bath Spa University is seeking a Student Experience Manager (Help Hub) to lead the development and delivery of the Help Hub. You will manage team leaders, improve services across channels and use performance data and student feedback to create a consistent, accessible experience.
The role is University-wide, spanning Bath campuses, with a hybrid working model and a minimum on-site presence four days per week. Experience in higher education and CRM systems is highly valued.
Student Experience Lead – Help Hub (Hybrid) in Birmingham employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a defined benefit pension scheme, enhanced paid leave, and family-friendly policies including hybrid working, employees are empowered to thrive both personally and professionally in a vibrant academic environment. The Payroll, Pensions & Systems Coordinator role not only provides the opportunity to make a significant impact on payroll and pension services but also fosters collaboration with dedicated teams across the university, ensuring a rewarding and meaningful career path.
