You’ll work with staff and students to solve complex problems, provide excellent customer service and help improve our timetabling and module processes.
About the Role
Module administration: Set up and maintain accurate module records in SITS and ensure students are allocated to the correct modules and credits.
Module selection: Support and lead aspects of the annual module selection process, including maintaining student-facing selection portals and guidance.
Data accuracy and problem solving: Analyse information, identify and resolve timetable and module allocation issues, including non-standard or complex cases.
Team collaboration: Work closely with colleagues across Academic Registry and other University teams to deliver effective timetable and module services.
Operational support: Attend occasional meetings and travel to other teaching sites to support induction, operational reviews and other activities, including some out-of-hours work during peak periods.
About You
- Experience of providing excellent customer service, with the ability to communicate clearly and professionally with a range of stakeholders.
- Strong administrative and organisational skills, with excellent attention to detail and a commitment to maintaining accurate data and records.
- Excellent problem-solving and analytical skills, with the ability to interpret information, identify issues and develop effective solutions.
- Ability to plan and prioritise workload effectively, working independently while also contributing positively as part of a team.
- Experience of working with databases or database packages, particularly where accurate data management is important.
- Experience of working within a Higher Education environment, particularly in relation to academic administration or student processes.
- Experience of working with complex information or processes, requiring careful interpretation and attention to detail.
- Experience of supporting or advising users on systems and processes, including explaining complex information clearly.
- Evidence of a proactive approach to personal and professional development, with a willingness to learn new systems and develop specialist knowledge.
Additional Information
Additional Information
- Some out of hours working will be occasionally required, including some evenings and specific weekends during the academic year (such as Induction and Registration)
- Opportunities for taking annual leave during peak times of year (especially September/October) will be limited, and leave at other times will need to be assessed across the team so that service provision is not impacted
Staff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Timetabling Officer in Bath employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a defined benefit pension scheme, enhanced paid leave, and family-friendly policies including hybrid working, employees are empowered to thrive both personally and professionally in a vibrant academic environment. The Payroll, Pensions & Systems Coordinator role not only provides the opportunity to make a significant impact on payroll and pension services but also fosters collaboration with dedicated teams across the university, ensuring a rewarding and meaningful career path.