About the Role
The role will involve responding promptly and professionally to customer enquiries, maintaining accurate records and administrative systems, arranging meetings and taking minutes, and handling more complex queries appropriately.
You will also support the promotion of Student Housing Accommodation Services and accommodation opportunities at Open Days, Applicant Visit Days and other events, while ensuring compliance with the University's Data Protection Policy.
About You
- Experience of using computerised systems including database, internet and email
- Experience of providing excellent customer service
- An understanding of and willingness to observe confidentiality at all times
- Ability to communicate with tact and diplomacy
- Experience of administration in an education setting
- Experience of working in an accommodation setting
- Educated to Degree level or equivalent
- Proactive engagement with personal and professional development within the role
Additional Information
- Hours of work - The post holder will occasionally be required to work at weekends and evenings to take part in events. There are peak periods of service demand throughout the year, particularly during the weeks leading up to the beginning of the academic year in September. During such busy periods, when the demand for advice is at its highest, it may, it may not be possible for annual leave to be granted.
- Location - There may be a requirement to work between the University campuses and Accommodation Sites
- Manual Handling - Some aspects of the job will require lifting and carrying items and a large number of tasks are necessary to be completed walking and standing
- This post is subject to a Basic Disclosure and Barring Service check.
Staff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Student Accommodation Administrator in Bath employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a defined benefit pension scheme, enhanced paid leave, and family-friendly policies including hybrid working, employees are empowered to thrive both personally and professionally in a vibrant academic environment. The Payroll, Pensions & Systems Coordinator role not only provides the opportunity to make a significant impact on payroll and pension services but also fosters collaboration with dedicated teams across the university, ensuring a rewarding and meaningful career path.
