At a Glance
- Tasks: Provide first-line IT support for staff and students, troubleshooting hardware and software issues.
- Company: Join a supportive university environment with a focus on technology and innovation.
- Benefits: Enjoy generous leave, pension schemes, flexible working, and wellbeing support.
- Other info: Fixed term contract until December 2026 with excellent career growth opportunities.
- Why this job: Make a difference by helping others with tech while developing your skills in a dynamic setting.
- Qualifications: Experience in IT support, strong communication skills, and a willingness to learn new technologies.
We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The University’s endpoint environment comprises approximately 50% Apple and 50% PC platforms.
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, troubleshooting and resolving straightforward issues while escalating complex cases as needed. Responsibilities include documenting service requests, assisting with diagnostics, testing solutions, and maintaining IT systems. You'll collaborate with wider IT teams, contribute to the IT support knowledge base, and support staff with digital technologies.
A patient, empathetic, and customer-focused approach to first-line problem-solving is essential. Strong communication skills (verbal and written) including the ability to explain technical issues to non-technical users are required. A willingness to learn and adapt to new technologies, policies and procedures is important. Experience of supporting Windows, macOS, mobile, Office 365 and Adobe Creative Cloud apps is necessary. Experience in an IT support role in a high-volume public-sector environment is preferred. Knowledge of working with Service Desk systems (remote access, Active Directory, Microsoft 365, ticketing systems, Entra) is beneficial. An understanding of security best practices (MFA, OTP, data protection, device security) is also required. iTIL Foundation certification and/or experience in an ITIL environment and/or CompTIA A+ is desirable.
Salary Grade - Starting from £29,588 rising to £33,002 per annum. The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
This role is offered on a Fixed Term Contract which ends on the 15/12/2026. Please note that as of April 2024, there has been a change in the UK’s sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected.
We offer a wide range of great benefits at BSU, including:
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme).
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time).
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme.
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling.
- Transport schemes including Electric Vehicle Scheme and Cycle to Work.
- Wide range of discounts and financial benefits, accessed through an easy-to-use app.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
IT Service Desk Analyst ( Fixed Term Contract) in Bath employer: Bath Spa University
Bath Spa University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a robust pension scheme, enhanced paid leave, and family-friendly policies including hybrid working options, staff are empowered to thrive both personally and professionally in a vibrant academic environment. The opportunity to work with diverse technologies and collaborate with dedicated teams makes this role particularly rewarding for those passionate about IT support in a public-sector setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst ( Fixed Term Contract) in Bath
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Bath Spa University that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Analyst ( Fixed Term Contract) in Bath
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Bath Spa University, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Bath Spa University can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Bath Spa University will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Bath Spa University
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Bath Spa University. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Bath Spa University.
