At a Glance
- Tasks: Manage ticketing operations and ensure smooth matchday experiences for fans.
- Company: Join Bath Rugby, a dynamic club undergoing exciting changes.
- Benefits: Enjoy complimentary matchday tickets, wellness initiatives, and local discounts.
- Other info: Full-time role with opportunities for personal growth in a vibrant setting.
- Why this job: Be part of a thrilling sports environment and enhance fan experiences.
- Qualifications: Experience with ticketing systems and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Bath Rugby is looking for a Senior Ticketing Operations Executive to play a key role in the day-to-day running and delivery of ticketing across the club.
The Role
Bath Rugby is entering an exciting period of change, with the redevelopment of The Rec and the evolution of its ticketing operations. Working closely with the Ticketing Manager, you will deliver day-to-day ticketing operations across event set-up, ticket sales and fulfilment, systems management and matchday delivery. You will also help maintain the ticketing systems, improve processes and ensure accurate data capture and reporting. Matchday working, including evenings and weekends, is essential.
Key Responsibilities
- Set up and release fixtures and events in line with agreed ticketing strategies, pricing and sales plans
- Carry out pre-sale checks on event set-ups, pricing, allocations and availability
- Maintain ticketing systems, including Ticketmaster XR, TCT and eTicketing
- Coordinate seating plans, allocations, inventory and holds
- Coordinate on-sale timings and ticketing communications with Marketing and Supporter Services
- Monitor sales and inventory and support reporting
- Coordinate ticket fulfilment and digital ticketing
- Lead the smooth operational delivery of ticketing on match days, including scanning and access control checks
- Identify opportunities to improve ticketing processes and efficiency
About You
- Previous experience using ticketing systems
- A proven track record of excellent customer service
- Experience using spreadsheets, databases and reporting tools
- Strong organisation and attention to detail
- The ability to manage competing priorities and work independently
- Availability for matchday working, including evenings and weekends
- Experience in professional sport, live events or entertainment, and of Ticketmaster (desirable)
Key Details
- Location: Bath
- Contract: Full-time, permanent
- Salary: £28,000
- Benefits: Complimentary matchday tickets, Bath Rugby kit, local discounts, wellness initiatives, onsite gym, Cycle to Work scheme and enhanced family leave
- Closing date: 24 November 2026
Senior Ticketing Operations Executive in Bath employer: Bath Rugby
As a Lead Academy Analyst at the University of Bath partnership, you will thrive in a dynamic and supportive work environment that prioritises player development and coach collaboration. Our commitment to employee growth is evident through opportunities for mentoring student interns and engaging in continuous improvement initiatives, all while enjoying a comprehensive benefits package that includes wellness initiatives and complimentary matchday tickets. Join us in a role that not only enhances your analytical skills but also contributes to the success of aspiring athletes in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ticketing Operations Executive in Bath
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Bath Rugby. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Bath Rugby. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Senior Ticketing Operations Executive in Bath
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Bath Rugby aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Bath Rugby
✨Highlight Your Passion for Sports
When chatting with Bath Rugby, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
