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- Tasks: Support the management of housing properties and maintain administrative systems.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible work options, extensive training, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: A level qualification or equivalent experience; strong IT and interpersonal skills required.
- Other info: This role requires an Enhanced DBS check and offers a permanent contract.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Business Support Officer role at Bath & North East Somerset Council
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Join to apply for the Business Support Officer role at Bath & North East Somerset Council
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
It’s an exciting time to be working in Housing at Bath & North East Somerset Council. We’re implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.
About The Team
Bath & North East Somerset Council has developed a range of accommodation options in Bath for homeless households. Our new supported housing service is managed in house, with Council staff supporting residents and preparing them to move on to their own homes. The team also manages the Council’s brand-new general needs social housing.
About The Role
You will provide business support to enable the effective management of the Council’s new supported housing and general needs social housing properties. We aim for high standards of customer service and are seeking a highly motivated individual to join the B&NES Homes Supported Housing Management Team.
As the team’s Business Support Officer, you will play a crucial role in supporting the efficient operation of the B&NES Homes Supported Housing Management Team.
This is a full-time role, 37 hours per week, permanent contract.
Your Responsibilities Will Include
- Maintaining all administrative aspects of the Council’s rent account systems.
- Effectively monitor and reconcile all spending to promptly identify potential overspending and budget savings.
- Ensuring the effective operation of information systems for accurate, confidential and secure recording of information. Producing performance reports and statutory returns.
About You
Applicants will need to show that they meet the requirements of the person specification which include:
- A level qualification, or equivalent or relevant experience
- Strong IT skills with excellent financial, numerical and keyboard skills. Accurate data inputting skills and the ability to use web-based tools.
- Proven experience of working with a range of systems, processes and procedures, some of which are complex in nature
- Good interpersonal skills and the ability to cope under pressure as the post holder may encounter customers who are stressed and/or upset.
You will primarily work from the Council’s Supported Housing schemes in Bath. The successful candidate will be required to complete an Enhanced Disclosure and Barring Check.
It is strongly desirable for candidates to have previous experience of working in a business support role, knowledge and experience of the housing management sector or a background in rent account management.
This is a challenging but rewarding role. If you believe that you can make a real and positive difference to the lives of our residents, we would love to hear from you.
You can expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Tom Hugo, Senior Housing Practitioner, on Tom_Hugo@BATHNES.GOV.UK or call 01225396219.
Interview date: TBC
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
Please note that this role is subject to an Enhanced DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
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Business Support Officer employer: Bath River Line
Contact Detail:
Bath River Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with Bath & North East Somerset Council's Housing Plan 2025-30. Understanding their goals and initiatives will help you demonstrate your alignment with their mission during any discussions or interviews.
✨Tip Number 2
Highlight your IT skills, especially in financial and data management systems. Be prepared to discuss specific software or tools you've used in previous roles that relate to the responsibilities of the Business Support Officer position.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've effectively managed stressful situations or resolved conflicts in past roles. This will be crucial as you'll be dealing with customers who may be upset.
✨Tip Number 4
Reach out to current employees or former staff at Bath & North East Somerset Council to gain insights into the team culture and expectations. This can provide you with valuable information to tailor your approach and questions during the interview.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in business support roles, particularly in housing management or financial administration. Use specific examples to demonstrate your skills in data inputting, IT proficiency, and customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying and your understanding of the Council's mission to improve people's lives. Make sure to express your enthusiasm for contributing to the Housing Plan 2025-30.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bath River Line
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Business Support Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as maintaining administrative aspects of rent account systems.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be ready to demonstrate your proficiency with various software and web-based tools. You might want to mention any relevant experience you have with data inputting or financial management systems during the interview.
✨Prepare for Customer Interaction
Given that you may encounter stressed or upset customers, think about examples from your past experiences where you've successfully handled difficult situations. Highlight your interpersonal skills and ability to remain calm under pressure.
✨Express Your Commitment to Community Impact
Bath & North East Somerset Council is focused on improving people's lives. Be prepared to discuss why you want to work in this sector and how you can contribute positively to the community through your role as a Business Support Officer.
