Senior Technical Officer - IT Services

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Team

This is an exciting opportunity to join our IT Applications Liquidlogic team to support our social care & education applications. We provide a professional, proactive and responsive IT service to end users of the Liquidlogic Application.

About the Role

The post will provide first line technical support and training for the LiquidLogic application answering user queries, dealing with system issues and providing guidance. You will be part of a larger team and work collaboratively with one other senior Technician coaching & mentoring technicians and junior technicians; monitoring the workload of the team and supporting specific projects and pieces of work.

About You

A good understanding of Social Care and Education and working knowledge of LiquidLogic is essential; along with excellent communication and organisational skills and the ability to work well as part of a team. The ideal candidate will have experience of working on a service desk delivering first line support and problem resolution in line with ITIL guidelines. It is desirable to have experience of an IT ticketing workflow system as is experience delivering small group systems training. Candidates should demonstrate they are able to use their initiative & prioritise in a customer driven reactive environment; with a passion for accuracy and attention to detail and excellent communication skills. As this is a senior role you will ideally have supervisory experience with a passion for developing people. You will have the opportunity to work on exciting projects to introduce new functionality & develop the applications to support high quality service delivery.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes walk away. We operate a flexible working policy here in Bath & North East Somerset with the option to work at other sites or at home.

We offer an excellent benefits package, including competitive salary, generous holiday allowance and special leave provisions, employer contribution pension scheme, comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities and days out.

This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.

Interview date: TBC No Agencies Please. Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

About Bath and North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to a Basic DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact: Sara O’Donnell (Business & Applications Support Team Manager) Sara_odonnell@bathnes.gov.uk or call 01225395896.