Team Administrator-Housing Services in Keynsham

About Bath & North East Somerset Council

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. We align with our Housing Plan 2025-2030 which sets out ambitious actions for housing over the next 5 years. Bring your organisational skills to a role that makes a real difference supporting our Housing Services team to improve lives across Bath & North East Somerset.

About The Role

Based at the Civic Centre in Keynsham with occasional working at other locations and flexible home working by agreement, you will work primarily with either the Housing Standards team or the Housing Options team. You may also on occasions work with other teams across the service.

We aim for high standards of customer service and are seeking highly motivated individuals to join us to be responsible for providing general administrative support within Housing Services.

This is a full-time, permanent contract working 37 hours a week.

Your Responsibilities Will Include

• Provide general administrative support including responding to enquiries by telephone or email.
• Arrange and co-ordinate meetings, book appointments, attend meetings to take notes and arrange for their distribution.
• Use of information management and other systems to record and retrieve service information.
• Process purchase orders and invoices.
• Assist housing options with customer calls and accommodation placements.
• Assist with housing standards enforcement.
• Assist with debt recovery and making inspection appointments with property owners/managers.

About You

Applicants will need to show that they meet the requirements of the role specific criteria which include:

• GCSE level qualification, or equivalent, or relevant experience
• Excellent IT and keyboard skills. Accurate data inputting skills and the ability to use web-based tools.
• Good interpersonal skills and the ability to cope under pressure as the post holder may encounter customers who are stressed and/or upset.
• The ability to work as part of a team as well as on own initiative with limited direct supervision, prioritising tasks and the management of workloads effectively.

In addition to the salary, we will offer opportunities for training and development and will support you with your career aspirations. We also provide generous leave entitlement, flexi-time scheme and pension scheme.

Interested to find out more? If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Chris Mordaunt, Housing Manager by phone on 01225 396282 or email chris_mordaunt@bathnes.gov.uk.

Please No Agencies.

Please note that BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

About Bath And North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Find out more about our values at the council’s commitment to Equality, Diversity and Inclusion.

Note on DBS and safeguarding This role is subject to an Enhanced/Basic DBS Check. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.