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- Tasks: Design innovative public services that improve lives in your community.
- Company: Bath & North East Somerset Council, dedicated to enhancing public services.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real difference while collaborating with passionate colleagues.
- Qualifications: Strong analytical skills and creativity; experience in service design is a plus.
- Other info: Join a diverse team committed to community impact and personal growth.
The predicted salary is between 32000 - 43000 ÂŁ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. Join Our Service Design Team & Shape the Future of Public Services.
Positions Available:
- 1 x Service Designer (12-month maternity cover)
- 2 x Service Designers (24-month fixed‑term contracts)
Salary Range: ÂŁ38,220 (bottom of Grade 8) to ÂŁ51,356 (top of Grade 10), depending on experience.
About The Team:
Our Service Design team sits at the heart of the Council’s Business Change Directorate. We’re passionate about transforming services to make life better for our communities. From Children’s Social Care to Highways and Council Tax, we work across diverse areas to deliver innovative, user‑centred solutions that improve outcomes and experiences.
The Opportunity:
We’re looking for enthusiastic and creative Service Designers, as well as people with comparable transferrable skills such as business analysis or user‑centred improvement, to join us. Whether you’re early in your career or bring substantial experience, you’ll have the chance to make a real impact. You’ll collaborate with colleagues, partners, and residents to design services that are accessible, efficient, and future-ready.
What You’ll Do:
- Diagnose service challenges and co‑create solutions that meet user needs.
- Lead or support projects that improve how the Council works.
- Use research, data, and design thinking to inform decisions.
- Develop service blueprints, journey maps, and prototypes.
- Champion innovation and user‑centred design across the organisation.
What We’re Looking For:
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Creativity and adaptability in a fast‑paced environment.
- Experience in service design, business change, business analysis or related fields.
- Familiarity with Agile methods and design tools.
Why Join Us?
- Work on projects that directly benefit your community.
- Be part of a supportive, forward‑thinking team.
- Enjoy opportunities for professional growth and development.
- Help shape services that make a real difference.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Jonathan Cordier, Service Design Team Leader by email at: jonathan_cordier@bathnes.gov.uk
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
Interview date: 24/02/2026 TBC
No Agencies Please.
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means that should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council:
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council:
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
Diversity and Inclusion:
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident Employer. The Council is committed to having a diverse and inclusive workforce. Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.
Background Checks:
Please note that this role is subject to a Basic DBS Check.
Safeguarding Statement:
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Service Designer I / II / III in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer I / II / III in Keynsham
✨Tip Number 1
Get to know the Council's values and mission. When you’re chatting with them, show how your skills and experiences align with their goal of improving people’s lives. It’s all about making that connection!
✨Tip Number 2
Prepare some thoughtful questions about their projects and challenges. This shows you’re genuinely interested and ready to dive into the role. Plus, it gives you a chance to demonstrate your analytical skills!
✨Tip Number 3
Don’t just talk about your past experiences; share specific examples of how you’ve used design thinking or user-centred approaches in your work. This will help them see you in action and understand your problem-solving abilities.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Designer I / II / III in Keynsham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for service design shine through! We want to see how much you care about improving public services and making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that align with the job description. Whether it's service design, business analysis, or user-centred improvement, we want to know how your background fits into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Service Design Basics
Before the interview, brush up on your service design principles and methodologies. Be ready to discuss how you’ve applied user-centred design in past projects, as this will show your understanding of the role and its importance in improving public services.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed service challenges and co-created solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical skills and creativity in tackling complex issues.
✨Familiarise Yourself with Agile Methods
Since familiarity with Agile methods is a plus, make sure you can discuss how you've used Agile in previous roles. Share specific instances where you adapted to changes quickly and collaborated effectively with teams to deliver user-focused solutions.
✨Engage with the Community Focus
Demonstrate your passion for community impact during the interview. Talk about why you want to work for Bath & North East Somerset Council and how you envision contributing to projects that benefit local residents. This will show your alignment with their mission.
