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- Tasks: Maintain Council Tax records and handle public enquiries with professionalism.
- Company: Bath & North East Somerset Council, dedicated to improving lives through vital public services.
- Benefits: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Join a team focused on customer service and make a real difference in the community.
- Qualifications: Experience in customer service and knowledge of local taxation legislation preferred.
- Other info: Opportunities for career growth in a supportive and dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. We are a highly successful unitary Local Authority, responsible for delivering a wide range of vital public services. Within the Finance Service, the Revenues Team is responsible for the billing and collection of Council Tax, Non-Domestic Rates and Business Improvement District Levy. We work proactively to support the changing needs of the organisation to ensure the best possible experience for all customers.
We are seeking a diligent and customer-focused Council Tax Officer to join our team. In this role you will be responsible for maintaining accurate and up-to-date Council Tax records and handling enquiries from the public, colleagues and external organisations. A comprehensive, detailed working knowledge of the legislation surrounding local taxation, preferably relating to Council Tax, is desirable. You will work in line with national and corporate policies, procedures and legislative requirements, and be responsive to customer needs. You will ideally have experience working in a team, providing an excellent service to others. You will be conscientious, embrace change and be not afraid of a challenge as we continually look to improve our services and performance. You will have the ability to negotiate on all levels to gain the best possible solution for both customer and service, use your initiative to solve expected and unexpected problems and use IT systems to interpret and input data accurately. You will demonstrate a positive and professional image to the customer while ensuring effective engagement with all stakeholders.
About The Role
- Maintain accurate and up-to-date Council Tax records, ensuring compliance with relevant legislation and regulations.
- Handle enquiries from the public, colleagues and external organisations promptly and professionally, providing accurate advice and guidance.
- Investigate and resolve queries related to Council Tax.
- Liaise with external and internal partners and agencies to ensure accurate billing and collection of Council Tax.
- Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Council Tax.
- Stay updated with changes in legislation and regulations pertaining to Council Tax, ensuring accurate advice and compliance.
- Communicate by telephone and digital channels.
- Maintain and balance the Valuation Office Agency schedules.
How to Apply
If you are interested in this post and require more details or wish to chat about the role, please contact Donna Francis, Revenues Team Leader, at Donna_Francis@bathnes.gov.uk or by telephone on 01225 5396461. Interview date: 04/05/2026. Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible. No agencies please.
Equal Opportunities and Diversity
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. We are a Disability Confident Employer.
Safeguarding and DBS
Please note that this role is subject to a Basic DBS Check. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with or without barred list checks.
Revenues Officer - Council Tax in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer - Council Tax in Keynsham
✨Tip Number 1
Get to know the Council Tax landscape! Brush up on your knowledge of local taxation legislation. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling enquiries and providing accurate advice, think of examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Bath & North East Somerset Council on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and improving people’s lives in the community.
We think you need these skills to ace Revenues Officer - Council Tax in Keynsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Council Tax Officer. We want to see how you can contribute to improving people’s lives through your work!
Showcase Your Customer Focus: Since this role is all about providing excellent service, don’t forget to include examples of how you've successfully handled customer enquiries or resolved issues in the past. We love seeing that customer-centric attitude!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your understanding of local taxation legislation and how you can apply it in practice. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Don’t wait too long, as we might close applications early due to high demand!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Legislation
Make sure you brush up on the legislation surrounding local taxation, especially Council Tax. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the responsibilities involved.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. This role is all about handling enquiries and resolving issues, so demonstrating your ability to engage positively with customers will set you apart from other candidates.
✨Show Your Team Spirit
Since teamwork is key in this role, think of instances where you've successfully collaborated with others. Be ready to share how you contribute to a team environment and support your colleagues, as this will resonate well with the interviewers.
✨Embrace Change and Challenges
The council is looking for someone who can adapt and tackle challenges head-on. Prepare to discuss times when you've embraced change or solved unexpected problems, showcasing your initiative and resilience in the face of difficulties.