Remote Social Care Finance Assessment Officer in Keynsham

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. We are looking to recruit a Social Care Finance Assessment Officer to join our friendly team which is part of the council’s Financial Services. This role is a fixed term contract for 12 months with a requirement to work 37 hours per week.

Do you have excellent Welfare Benefits knowledge, good numeracy and communication skills and an inquisitive nature? We are a small team of dedicated officers whose primary role is to carry out financial assessments to assess clients for their care charge liability towards the cost of their adult social care services.

You will need to have good attention to detail and be able to communicate information clearly and accurately to meet the needs of our client groups and their representatives. The role will often entail teasing key pieces of information out of conversations and correspondence, and having a forensic approach to information gathering and decision making in accordance with Government legislation and the council’s charging and financial assessment framework.

You will report directly to the Care Finance Team Leader working as part of a team of Social Care Finance Assessment Officers to deliver the operational service of assessing client’s finances and their care charge for their care costs. This will include calculating and issuing invoices, sending detailed notification letters and responding to client and their representative’s enquiries by email and telephone. There may be an occasional requirement to visit the client or their representative in their home.

This role offers flexible working from home with the occasional need to work from within one of the Council Offices i.e. Civic Centre, Keynsham or The Hollies, Midsomer Norton. Candidates must have strong customer service skills, be well organised, and demonstrate proficiency within I.T. including the use of Microsoft Office applications such as Word, Excel, Outlook and Teams. There will also be an element of cross-team working within the other functional areas within Financial Services.

Applicants must hold a full UK driving license. This role is subject to an enhanced DBS check (Disclosure and Barring Service) in line with our Safeguarding Policies. Experience of working within a similar role in Adult Social Care Finance or working experience/extensive knowledge of Welfare Benefits would be highly advantageous.

If you would like to discuss the role, please contact: Care Finance & Deputyship Team Manager- Karen Royall by email: karen_royall@bathnes.gov.uk or Welfare Support Team Manager- Damien Peak by email: damien_peak@bathnes.gov.uk.

Interview date: 02/07/2026.

Please note that BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.