At a Glance
- Tasks: Make initial judgements on service requests and signpost to appropriate services.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Flexible part-time hours, comprehensive training, and career development opportunities.
- Other info: Diverse and inclusive workplace with support for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Exceptional communication skills and ability to handle sensitive information.
The predicted salary is between 31500 - 38500 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. We are looking to recruit a Referral and Information Assistant on a part time basis covering Mondays and Fridays, to join our Children’s Social Care Triage Team.
About The Role
This post holder will make an initial judgement about the appropriateness and urgency of any requests for service received by Children’s Social Care and signpost to other services as appropriate.
About You
We seek applicants with exceptional communication and interpersonal skills, who have a friendly, patient and confident approach with colleagues, other professionals and members of the public who may be distressed or anxious. Previous knowledge or experience within safeguarding would be beneficial.
You will be able to evidence that you have excellent IT skills and have the ability to quickly learn new software and systems. Candidates will need to show how they work well under pressure, with an ability to make decisions and the confidence to seek advice where appropriate to do so.
In addition to all these competencies, it is essential for you to be flexible in your approach to meet the requirements of a busy team. You will have an informed and professional manner when dealing with customers and clients, and process confidential and sensitive information in line with corporate and national guidelines.
You Can Expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities explored through quarterly PDC’s, for example, apprenticeships, qualifications, shadowing and coaching opportunities
- Good practice to be recognised and celebrated through a quarterly newsletter
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath And North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
Referral and Information Officer in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an excellent employer, offering a supportive work culture that values diversity and inclusion. As part of our SEND service, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from professional development and growth opportunities in a collaborative environment at the Keynsham Civic Centre.
Contact Details:
BATH & NORTH EAST SOMERSET COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Referral and Information Officer in Keynsham
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like BATH & NORTH EAST SOMERSET COUNCIL, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at BATH & NORTH EAST SOMERSET COUNCIL. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through BATH & NORTH EAST SOMERSET COUNCIL's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Referral and Information Officer in Keynsham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at BATH & NORTH EAST SOMERSET COUNCIL. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at BATH & NORTH EAST SOMERSET COUNCIL.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with BATH & NORTH EAST SOMERSET COUNCIL.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Referral and Information Officer at BATH & NORTH EAST SOMERSET COUNCIL.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show BATH & NORTH EAST SOMERSET COUNCIL that you're ready to hit the ground running in the Referral and Information Officer role.
