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- Tasks: Assist members with queries and manage records efficiently.
- Company: Local government body in Keynsham with a supportive team.
- Benefits: Flexible working options, comprehensive training, and career advancement opportunities.
- Why this job: Join a collaborative environment and make a difference in the community.
- Qualifications: Strong customer service skills and attention to detail.
- Other info: Great opportunity for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A local government body in Keynsham is hiring for a Member Contact Team position. Candidates should exhibit strong customer service skills, attention to detail, and good communication abilities.
Responsibilities include:
- Handling member queries
- Ensuring efficient management of records
The role offers training and a collaborative work environment. Benefits include flexible working options, comprehensive training, and opportunities for advancement.
Pension Member Support Officer | Customer Service & Records in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Member Support Officer | Customer Service & Records in Keynsham
✨Tip Number 1
Make sure to research the local government body in Keynsham before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think of common member queries and how you would handle them. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t underestimate the power of good communication. Be clear and concise when discussing your experiences, and don’t forget to ask questions about the team and training opportunities—they’ll appreciate your enthusiasm!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Pension Member Support Officer | Customer Service & Records in Keynsham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported members in the past, so share specific examples that showcase your skills!
Attention to Detail is Key: In this role, attention to detail is super important. When you're writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Communicate Clearly: Good communication is essential for this position. Use clear and concise language in your application. We want to see that you can express your thoughts effectively, so keep it straightforward and to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the basics of pension schemes and member support. Brush up on common queries members might have and think about how you would handle them. This shows that you're proactive and ready to tackle the role head-on.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle member queries effectively.
✨Attention to Detail is Key
Since the role involves managing records, be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to keep track of details, which will highlight your organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
