Member Services Pension Officers x 2 in Keynsham

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Team & Avon Pension Fund

The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK.

Member Services Team

Join our friendly and supportive Member Services Team and help deliver an excellent service to pension scheme members at key moments in their lives.

About the Role

As a member of the team, you'll play a vital role in supporting pension scheme members by:

• Processing a range of pension calculations, including retirements, transfers and benefit estimates.
• Ensuring pension benefits are paid accurately and on time.
• Providing clear, accurate and helpful information to members about their pension benefits.
• Working closely with colleagues across the Pensions Service to deliver an outstanding customer experience.
• Contributing to the smooth and efficient delivery of a trusted and valued public service.

About You

We're looking for organised, customer-focused individuals with strong communication and interpersonal skills who have an ability to interpret and explain complex information to a wide audience. Being able to undertake data analysis with high accuracy and attention to detail is essential, as well as having strong IT skills and being highly numerate. As part of our collaborative pensions team, you'll have the opportunity to develop specialist knowledge while managing a varied and rewarding workload and help us to think of ways in which change may impact others positively. Proven experience in pensions or financial background is desirable.

Training and Development

No matter where you are in your career journey, we'll support your success. We provide comprehensive training from day one, alongside ongoing coaching and development. You'll also gain valuable insight into the wider Pensions Service, helping you build your knowledge and explore future career opportunities.

Why join us?

This is an excellent opportunity to build a rewarding career in pensions administration, develop specialist skills, and be part of a team that makes a genuine difference to the lives of thousands of members every day.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident Employer. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.