Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Member Contact Team by answering queries and managing member records.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Flexible working, 26 days annual leave, and comprehensive training provided.
- Why this job: Make a real difference while gaining valuable experience in a supportive environment.
- Qualifications: Great customer service skills and attention to detail are essential.
- Other info: Opportunities for career progression and a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. The Avon Pension Fund currently has exciting opportunities for motivated individuals to join our Member Contact Team.
About The Avon Pension Fund: The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 140,000 members across more than 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK.
The Avon Pension fund are looking for a vibrant candidate with adaptable skills who can confidently support a rapidly growing team. The successful candidate will have the skills and attributes to support our Member Contact Team. They will be required to demonstrate great customer service skills, high level of attention to detail, good communication skills and an ability to quickly learn processes and systems. The successful applicants will be responsible for answering member queries in a fast-paced environment. This will involve:
- Responding to member queries via the website, phone, letters, and emails.
- Liaising with the Member Services Team with complex enquiries.
- Using initiative to ensure all daily tasks are complete.
- Working as part of a team to deliver on team goals.
- Dealing with member records efficiently.
- Archiving documentation as and when needed.
Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department.
Benefits Of Working For Avon Pension Fund:
- Flexible working in the award-winning Civic Centre in Keynsham.
- IT equipment for home working.
- Membership of the Local Government Pension Scheme.
- 26 days annual leave, rising to 31 days after 5 years service.
- Comprehensive induction training.
- Ongoing on the job training and support.
- Excellent opportunities for job progression.
If you are interested in the position and would like to find out more after reading the role profile & role specific criteria, or just want to chat through the role and what it involves, please contact: Lucy Hodson, Member Contact Team Leader by phone 01225 395100 or email.
Please note that this role is subject to an Enhanced/Basic DBS Check. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Member Contact Team Pensions Officer in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Contact Team Pensions Officer in Keynsham
✨Tip Number 1
Get to know the Avon Pension Fund inside out! Familiarise yourself with their mission and values, as well as the specifics of the Local Government Pension Scheme. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with member queries, think about common questions and how you'd respond. Role-playing with a friend can help you feel more confident and prepared for those tricky situations.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the team and the work culture. They might share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Avon Pension Fund team.
We think you need these skills to ace Member Contact Team Pensions Officer in Keynsham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, as this role is all about helping our members.
Attention to Detail is Key: When filling out your application, pay close attention to detail. We’re looking for someone who can manage member records efficiently, so make sure your application is clear and free of errors.
Communicate Clearly: Use straightforward language in your application. Good communication skills are essential for this role, so let us see how you express yourself in writing. Keep it professional but friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the Avon Pension Fund and its role in administering the Local Government Pension Scheme. Familiarise yourself with the types of queries members might have and think about how you would respond to them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of member interaction, be prepared to demonstrate your customer service skills. Think of examples from your past experiences where you successfully handled queries or resolved issues, and be ready to share these during the interview.
✨Attention to Detail is Key
Highlight your attention to detail by discussing any relevant experiences where accuracy was crucial. You could mention how you managed records or documentation in previous roles, as this will resonate well with the responsibilities of the position.
✨Be Ready to Adapt
The job requires someone who can quickly learn processes and systems. Prepare to discuss how you've adapted to new environments or technologies in the past. This will show that you're flexible and ready to thrive in a fast-paced team setting.
