At a Glance
- Tasks: Support the Complaints Team in managing complaints and compliments across various services.
- Company: Bath & North East Somerset Council, committed to fair and professional service.
- Benefits: Flexible/remote work options, training, and supportive supervision.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping service users navigate the complaints process.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Bath & North East Somerset Council is seeking an Information Governance Officer (Complaints) to support the Complaints Team Manager in ensuring complaints and compliments are managed fairly, consistently and professionally across Children’s Services, Adult Social Care and Public Health.
You will be a key contact for service users, helping them understand the complaints process and ensuring concerns are recorded and progressed appropriately.
Training and supervision will be provided.
#J-18808-Ljbffr
Information Governance Officer (Complaints) – Flexible/Remote in Keynsham employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an excellent employer, offering a supportive work culture that values diversity and inclusion. As part of our SEND service, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from professional development and growth opportunities in a collaborative environment at the Keynsham Civic Centre.
Contact Details:
BATH & NORTH EAST SOMERSET COUNCIL Recruitment Team
