Environmental Information Officer in Keynsham

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

At Bath & North East Somerset Council, we're committed to improving people's lives.

We're looking for an organised, customer-focused and detail-oriented Environmental Information Officer to join our Public Protection Service and help support the delivery of vital environmental health, food safety, health and safety and trading standards functions.

About The Role

This is a varied and rewarding role at the heart of our Public Protection team.

You'll be the first point of contact for many enquiries from residents, businesses and partner organisations, helping to ensure that requests are handled efficiently and directed to the right specialist officers.

You will play a key role in maintaining service records, managing information systems, supporting regulatory teams and ensuring the smooth administration of a range of public protection functions.

• What You'll Be Doing
• Monitoring and managing shared service inboxes and incoming enquiries.
• Answering telephone and email enquiries from residents, businesses and colleagues.
• Recording, triaging and referring requests to the appropriate officers.
• Creating and maintaining records on Uniform and associated systems.
• Registering food businesses and maintaining accurate premises records.
• Processing complaints, accident reports, appeals and regulatory correspondence.
• Supporting Food Safety, Health & Safety and Trading Standards teams with administrative processes.
• Uploading and maintaining electronic documents and case records.
• Processing purchase orders, invoice requests and supporting finance administration.
• Ensuring information is accurate, auditable and maintained to a high standard.

About You

We're looking for someone who

• Has excellent organisational and administrative skills.
• Enjoys helping people and providing excellent customer service.
• Can communicate clearly and professionally with a wide range of people.
• Has strong attention to detail and can maintain accurate records.
• Is confident using Microsoft Office applications, particularly Word and Excel.
• Can manage competing priorities and work accurately under pressure.
• Is comfortable dealing with public enquiries and occasionally challenging situations.
• Enjoys working collaboratively as part of a supportive team.

Experience of working within local government, environmental health, public protection, food safety, health and safety, licensing, trading standards or another regulatory environment would be advantageous, although training will be provided.

Knowledge of Uniform/IDOX systems would also be beneficial but is not essential.

What We Offer

• Working for Bath & North East Somerset Council means joining an organisation that is:
• Bold innovative and focused on delivering outcomes.
• Empowered trusting staff to make decisions and develop their skills.
• Supportive collaborative, caring and committed to teamwork.
• Transparent open, honest and accountable in everything we do.
• In Return, You'll Benefit From
• Flexible and hybrid working opportunities.
• Generous annual leave entitlement.
• Local Government Pension Scheme membership.
• Learning and development opportunities.
• A supportive and inclusive working environment.
• The chance to make a real difference to communities across Bath and North East Somerset.
• Join us
• Interview date: 28/08/2026

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee).

This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath And North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents.

Our values shape how we work to deliver public services, and how we communicate with the residents we serve.

We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

• Find out more on our commitment to Equality, Diversity and Inclusion at
• We are a Disability Confident Employer find out more at

The Council is committed to having a diverse and inclusive workforce.

Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Safeguarding

Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.

As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

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