Council Tax Revenues Specialist in Keynsham

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. We are a highly successful unitary Local Authority, responsible for delivering a wide range of vital public services. Within the Finance Service, the Revenues Team is responsible for the billing and collection of Council Tax, Non-Domestic Rates and Business Improvement District Levy. We work proactively to support the changing needs of the organisation to ensure the best possible experience for all customers.

We are seeking a diligent and customer-focused Council Tax Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax records, as well as handling enquiries from the public, colleagues, and external organisations. A comprehensive, detailed and working knowledge of the legislation surrounding local taxation; preferably relating to Council Tax is desirable. You will be working in line with national and corporate policies, procedures, and legislative requirements, so will need to understand and be responsive to customer needs.

You will ideally have experience of working in a team and providing an excellent service to others. You will be a conscientious person, who embraces change and is not afraid of a challenge as we continually look to improve our services and performance. You will have the ability to negotiate on all levels to gain the best possible solution for both Customer and Service, with an ability to use your initiative to solve both expected and unexpected problems as well as having the ability to use IT systems to interpret and input data and information accurately. You will demonstrate a positive and professional image to the customer whilst ensuring effective engagement with all stakeholders.

• Maintain accurate and up-to-date Council Tax records, ensuring compliance with relevant legislation and regulations
• Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance
• Investigate and resolve queries related to Council Tax
• Liaise with external and internal partners and agencies to ensure accurate billing and collection of Council Tax
• Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Council Tax
• Stay updated with changes in legislation and regulations pertaining to Council Tax, ensuring accurate advice and compliance.
• Communicating by telephone and digital channels
• Maintaining and balancing the Valuation Office Agency schedules

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Donna Francis, Revenues Team Leader at Donna_Francis@bathnes.gov.uk or by telephone on 01225 5396461.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

Interview date: 04/05/2026

No Agencies Please

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath And North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to a Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.