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- Tasks: Help people find homes and assess housing needs in a supportive team.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible working options, fair pay, and a commitment to work/life balance.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong communication skills and experience with housing databases are preferred.
- Other info: Remote work flexibility and a focus on diversity and inclusion make this role unique.
The predicted salary is between 28800 - 43200 £ per year.
3 days ago Be among the first 25 applicants
Overview
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years. We are now looking for an enthusiastic Housing Advisor to join our high performing housing options and homelessness team to make a real difference supporting families and individuals at risk of homelessness.
About The Role
The postholder will work within the Housing Options & Homelessness Team to deliver a high-quality service tasked with reducing homelessness. The team consists of 12 staff who perform both housing advice and homelessness decision roles. B&NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team\’s excellent work. The role is primarily based in Bath, but you may need to work from other locations in the district. There is also the opportunity to work from home by agreement.
About You
- Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
- A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent.
- Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.
- Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.
The role also requires excellent record keeping as well as IT skills. Experience of Civica Abritas or similar housing databases would be an advantage. You will need to have good communications skills. Experience of generating reports and managing website information would also be an advantage.
What you can expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities
Contact
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Victoria Canavan, Senior Housing Advisor, Victoria_Canavan@BATHNES.GOV.UK or call 01225396261.
Interview date
TBC
Additional Information
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means that if a redeployee expresses an interest in this role, provided they meet the essential criteria for the role they will be considered ahead of external applicants.
Bath & North East Somerset Council
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Equality, Diversity and Inclusion
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at.
Disability Confident Employer
We are a Disability Confident Employer. Find out more at.
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Housing Advisor employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Familiarise yourself with the Homesearch allocation scheme used by Bath & North East Somerset Council. Understanding how they assess housing needs and prioritise applications will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations over the phone. Practising how to convey empathy and clarity can help you stand out when discussing your experience with applicants.
✨Tip Number 3
Gain a basic understanding of Civica Abritas or similar housing databases. If you can demonstrate familiarity with these systems, it will show your readiness to hit the ground running in the role.
✨Tip Number 4
Network with current or former employees of Bath & North East Somerset Council, particularly those in housing services. They can provide valuable insights into the team culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing services, customer service, or roles that required strong communication skills. Mention specific examples where you successfully managed client interactions or resolved housing issues.
Showcase IT Skills: Since the role requires good IT skills, make sure to mention any experience with housing databases like Civica Abritas or similar systems. If you have experience in generating reports or managing website content, include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your passion for improving people's lives through housing services. Make sure to address how you can contribute to the Council's Housing Plan 2025-30.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Understand the Housing Allocation Scheme
Familiarise yourself with the Council's Homesearch allocation scheme. Be prepared to discuss how you would assess housing applications and prioritise needs, including social and medical factors.
✨Showcase Your Communication Skills
Since the role involves considerable telephone contact with applicants, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in stressful situations or resolved conflicts.
✨Highlight Your IT Proficiency
Be ready to discuss your experience with housing databases like Civica Abritas. If you have experience in managing website information or generating reports, make sure to mention it during the interview.
✨Demonstrate Your Teamwork Ability
The role requires collaboration with social landlords and other housing organisations. Prepare examples of how you've successfully worked in a team environment and contributed to shared goals.