Debt Triage Adviser - Citizens Advice BANES

Please note this is not a Bath & North East Somerset Council Vacancy.

About Us

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The Role

We are looking for an experienced and well-organised debt adviser to work within our debt advice and income maximisation service. You will be an integral member of our debt advice process. Unlike most models, our clients have the opportunity, at the point of contact, to speak to an experienced debt adviser (you) who has the expertise to quickly diagnose presenting issues, deal with emergencies, and answer technical questions.

There is no casework involved in this role. You will be the first point of contact providing specialist initial advice about all presenting debt issues, before directing clients through appropriate next steps. This work requires a high level of knowledge and experience in collection, enforcement, insolvency and court processes.

The post is part-time (22.5/30 hours per week to be worked over 3/4 days). You could work from home or at our office in Bath. This job is suitable for remote working, with occasional travel for meetings and training.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

Application Details:

Please visit our website for the full role description and application form. Please send completed applications to

Your employment history will be reviewed, but your application will be marked against the person specification so please ensure you provide examples of how you meet each point.

If you have any questions please email

You must be entitled to work in the UK and appointments will be made subject to references.

Website:

Safeguarding Statement:

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

#J-18808-Ljbffr